Junior IT Support

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Associate Workstation Support Analyst role involves significant interaction (phone, email and web ticketing) with our merchants and our internal engineering team. TSE's must quickly identify and resolve second-level technical problems ranging from network issues, connection method errors and payment process problems through advanced troubleshooting techniques. The ideal candidate will be technically seasoned enough to go toe-toe with our advanced enterprise customer base and a total team player who enjoys working with others to solve demanding customer issues. 

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Knowledge Required

• Hardware/Software installation and configuration.
• Windows 10/11 and MS Office and Outlook with Office 365
• Networking connectivity.
• PC/Mac OS troubleshooting

Other Required Characteristics

• Results-oriented/self-motivated.
• People-oriented/Team Player.
• Strong interpersonal abilities – must project credibility and integrity.
• Flexible with hours.
• Goal seeker.
• Ability to multitask.
• Inquisitive.
• Creative.
• Detail oriented.

This is an onsite position. You are expected to be in the office five times a week, with the option to work from home on Fridays.

Qualifications

Basic Qualifications
• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications


• 2-4 year experience as PC technician supporting over 200 users.
• Experience providing support to Call Center environment preferred but not required.
• BS in Computer Science or MIS strongly preferred.
• Minimum of 2 years Technical Helpdesk Experience.
• Exceptional verbal and written communication skills
• Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation.
• Ability to multi-task, continually re-prioritize cases and work under pressure.
• Intermediate-level knowledge of multiple programming languages. (ASP, PHP, xml, etc.)
• Intermediate-level knowledge of Network protocols, infrastructure, and topologies.
• Ability to explain technical concepts to non-technical users.
• Ability to support users at various levels of technical competency.
• Effectively manages difficult or volatile customer situations.
• Problem Solving skills.
• Ability to effectively perform problem isolation and resolution in order to have the least amount of impact and downtime.
• Ability to schedule and prioritize.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Excellent interpersonal skills.
• Ability to assess, analyze and research technical situations and provide viable alternatives.
• Ability to learn new technologies and procedures quickly.
• Ability to communicate effectively with wide variety of users and other technical teams.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.