Junior IT Support Specialist

Are you ready to join a rapidly growing life science company where new ideas are celebrated and employee development is a priority?

Then meet HistoWiz! Since 2013, we have been helping our customers at leading pharma, biotech, and academic institutions advance scientific research and discoveries through the automation of histology and digital pathology solutions. Based in New York City, we have funding from some of the leading life science venture capital groups.

We are seeking a highly motivated Junior IT Support Specialist to join our team. The ideal candidate will have a solid understanding of general IT concepts and be proficient in both Windows and MacOS environments. As a Junior IT Support Specialist, you will provide technical support to end-users, troubleshoot software and hardware issues, and assist with the maintenance of our IT infrastructure.

Key responsibilities:

• Provide first-line technical support to end-users, including troubleshooting software and hardware issues.
• Monitor and maintain the company's IT infrastructure, including desktops, laptops, servers, printers, and other peripherals.
• Perform routine maintenance tasks such as software updates, system backups, and antivirus checks.
• Install, configure, and maintain software applications used by the company.
• Participate in the development and implementation of IT projects and initiatives.
• Collaborate with other IT team members to resolve complex issues and share knowledge.
• Document and maintain accurate records of IT-related activities, including tickets, inventory, and maintenance logs.
• Stay up-to-date with emerging technologies and industry trends.

Requirements

• Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least six months of experience in a similar role.
• Knowledge of Windows and MacOS operating systems.
• Experience in supporting end-user applications.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• Experience with Active Directory, Office 365, and Google Workspace.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and the ability to prioritize tasks effectively.
• Availability to work outside of normal business hours, if needed.

Benefits

We believe in investing in our employees' professional development, and encourage networking within the bioscience, tech, and startup communities for all our employees and collaborators. Compensation is top-notch and stock option is available for outstanding employees, commensurate with the impact you have within our organization and for the scientific community overall.

• 100% coverage on employee health and dental insurance
• NY Commuter benefits
• Flexible Spending Accounts
• 401k/Retirement planning
• 3 weeks PTO
• Company social events