Junior IT/Helpdesk

At Clarity AI, we are committed to bringing social impact to markets. We are a tech company started in 2017, leveraging AI and machine learning technologies to ensure environmental, social and governance dimensions are the focal point of decision making within financial markets.

We are now a team of more than 200 highly passionate individuals coming from all over the world. Together, we have established Clarity AI as a leading startup backed by investors and strategic partners such as BlackRock, SoftBank and Deutsche Börse who believe in us and share our goals. We have plans to continue growing our teams in Spain, the UK and the US this year so if you would like to join us on this rocket ship, keep reading!

We are looking for a Junior IT/Helpdesk for our Operations team in New York (US) If you have experience as an IT professional and you enjoy solving complex problems and working in a fast paced environment, we're looking for you!

LOCATION: New York.

Requirements

KEY RESPONSIBILITIES:

HELPDESK

• With support of other members of the helpdesk team:
  • You will provide technical support in our New York office and also in other countries around the world.
  • You will manage ticketing requests which could include:
    • Users' maintenance, onboardings, offboardings
    • Our internal tools (G-Suite, Slack, 1password, etc)
    • Groups, Shared Drives, etc
  • You will contact third parties in case of supporting issues (manufacturers, hardware and software providers, etc.)
  • We are a remote friendly company, so you will help users that are WFH, but also you will have to manage IT related tasks in our New York office.

IT

• With support from other members of the IT area you will work in some of these tasks (and learn about all of them):
  • Maintain our Company Assets (laptops, screens, networks etc) including formatting, reviewing and taking physical inventory of our computers (Windows, Mac, Linux ), supporting our remote teams using Google Meet or similar, supporting our internal software systems (IT, HR, Dev Teams, etc.), managing repairs of assets through guarantees when needed.
  • Manage the security requirements of our devices in topics as accounts security, disk encryption and antivirus
  • Help with the automation of processes, using automation tools to integrate our platforms and/or developing internal automation tools
  • Help other areas in the company providing technical knowledge to improve their processes in topics as license management and tool suggestions
  WHAT WE ARE LOOKING FOR:
  • Deeply passionate about social impact
  • Basic knowledge of G-suite administration or any other user management tools (Azure AD, LDAP, etc.)
  • Familiarity with Windows, Mac and Linux
  • Some experience being in the frontline and managing IT/Helpdesk tickets
  • Fluent English required and Spanish is a plus
  • Experience managing IT infrastructure in an office environment and supporting users at the highest levels of a company.
  It would be great if you also have:
  • Interest or basic knowledge on cybersecurity
  • Experience managing company identities / users / groups
  • Experience creating and managing Asset Inventory
  • Experience in a tech startup environment
  • Experience with development (Python, Bash, etc.)
  • Experience with automation and no-code tools (Integromat, zapier, airtable, etc.)

Benefits

WHAT WE OFFER

Our people are our main asset. We have built a unique team and we all share 3 differential aspects: Excellence, Passion and Values:

• Our team comprises professionals from leading tech, consulting and banking firms, entrepreneurs, PhDs from top research institutions, and MBA graduates from top business schools.
• Clarity's Founder and CEO, Rebeca Minguela, is a successful entrepreneur who has been recognized as one of the most distinguished leaders under the age of 40 by prestigious institutions like the World Economic Forum. Rebeca is joined by an excellent leadership team coming from diverse backgrounds, countries and experiences.

We are different. We work hard to become the best place to work and pride ourselves on our culture:

• Fact based: Promoting objective, fact-based and solution-oriented discussions.
• Diverse: Encouraging diversity of personalities, cultures and experiences.
• Transparent: Communicating feedback transparently, constructively and in real-time.
• Meritocratic: Striving for excellence and rewarding the best.
• Flexible: Working flexibly in the broadest sense (schedule, location, vacation, styles).

We care about our employees and think they deserve the best.

• Stock/ Phantom: We want our employees to feel part of Clarity. That's why we give them the opportunity to participate in our success with phantom stock options.
• Remote benefits: We offer remote working flexibility
• Training budget: Continued learning is important to us so we provide everyone with a yearly training budget.
• Additional benefits are available depending on your location.

We are a US company with a Spanish subsidiary. We have amazing offices in Madrid, London and New York City.

Clarity has received several awards:

• World Economic Forum Pioneer
• One of the most innovative projects in the US. Harvard Innovation Lab
• Top startup with impact worldwide by IMPACT Growth 2017
• Top 10 Fintech startup worldwide by BBVA Open Talent
• Young Global Leader to Rebeca Minguela 2017

Privacy Policy

Responsibility: Clarity AI Inc. 160 Greentree Drive, Suite 101, City of Dover, County of Kent, Delaware 19904, United States. Purpose: management of selection processes for new employees. Legitimation: necessary processing for contract execution. Recipients: company of the Clarity Group in the country that would carry out the contract or where position is being offered. Rights: the interested party may exercise the rights of access, rectification, opposition, limitation, suppression, portability and not to be the object of automated decisions according to the Privacy Policy. More info: to consult the privacy policy in detail, click on the following link (Privacy Policy)