Junior Network Engineer, Tier 2

About GTT:

GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit gtt.net.

Role Summary:

The Junior Network Engineer, Tier 2 position is perfect for someone that has little to no experience.

As a junior engineer within the Tier 2 organization, you will be provided mentorship and guidance from experienced engineers and you will be able to work on different customers’ technologies and products.

Internal Departments they will interact with:

The Junior Network Engineer, Tier 2 will be in direct contact with other Tier 2 Teams, Tier 1 teams, Supplier Management Team, Incident Managers and other teams within the company, depending on the problem and difficulties faced.

Main Responsibilities:

Main job responsibilities are:

• Work over different customer and backbone environments
• Configure and manage devices we provide to our end customers
• Troubleshoot problems within GTT’s network
• Participate in direct communication with customers and third party companies aiming to resolve the problem
• Communicate internally with Incident Managers and Tier 1 engineers, providing help and assistance over different customers’ problems

Ideal Candidate Profile:

The ideal candidate should have the following skills:

• Professional, structured and proactive approach
• Self-motivated with excellent interpersonal and communication skills
• Positive and approachable team player
• Calm and productive under pressure
• Detail-oriented and organized approach to work
• Outside of the box thinking

Essential Criteria:

Essential for the job criterias are:

• Good knowledge of network technologies, TCP/IP, routing, switching, etc
• CCNA certificate or equivalent level of technical knowledge
• General knowledge of telecom industry and standards
• Knowledge over IP, MPLS and routing protocols (BGP, OSPF, IS-IS) in an ISP and enterprise environment
• Demonstratable Cisco and Juniper knowledge

Qualifications/Courses:

• Qualification: CCNA/JNCIA or equivalent knowledge

Hours/Travel/Shift:

• Traveling is not expected, might occur rarely
• Employee to work on Extended Business Hours Shifts (09:00-17:30 and 11:30-20:00)

#LI-MS1
#LI-Remote