Junior People Operations Advisor (Front Office)

Introduction to the job 

Technology connects us and changes how we live, work, and play. At the heart of it all is ASML. Most of the electronic devices you use daily are only possible because of our lithography systems!
At People Services, we create a seamless employee experience, balanced between hi-tech and hi-touch while delivering against the expectations of our employees and managers. Our ambition is to become to “go-to” place for all individual people related matters.

Are you graduating this summer and looking for your first challenge in HR? Within the People Operations Advisory team, you have a great impact on the employee experience as you are the first point of contact for employees and managers within the EU for all General HR topics. 

Role and responsibilities

In this role, you will be delivering the best employee experience by being the first point of contact for employees and managers for all General HR topics. You provide self-service support and prompt inquiry resolution. ​Day to day, you will:

• Handle inquiries from first contact, registration, escalating and resolving queries in a professional and efficient manner - in a first time right and e2e way of working. ​ 

• Answer basic questions on all topics, based on available information​.

• Execute all operational tasks and handle exceptional cases/corrections within scope of the team individually. Understand underlying process mechanisms.​ 

• Be the back-up owner for KPI, understanding the data and the concerns regarding. You report out of this KPI's towards the team members.​ 

• Identify opportunities to improve work processes and implement basic improvement plans within the scope of the own team (e.g. on work instructions & knowledge base) to minimize waste, inflow and improve quality. ​ 

• Provide input to project member regarding team processes and / or participate directly in projects to deliver input within own scope.​ 

• Be in contact with different stakeholders and understand their demands and expectations.

Education and experience

• You have a HBO bachelor degree in related fields
• You can communicate in English with a strong degree of fluency and produce clear and detailed text.

• Data analytics (Excel): you are able to create insight by using basic pivots and charts

• You are able to navigate all relevant systems/processes for question handling independently ​ 

• You are able to resolve operational issues and perform troubleshooting activities with support from other team members

Behavioral  

In this role it is essential you apply active and attentive listening skills to verify understanding. You can communicate clearly, concisely and directly to peers and customers. ​ You handle confidential information with integrity and do not share this information without a "need to know". ​ You can take responsibility for personal and team successes and failures and owe up to your own commitments. You take initiative when necessary, in operational activities and do not wait passively for instructions.​ You can clearly state your own opinion with underlying argumentation.​ You show supportive flexible behavior and are able to adapt in case of changing goals, circumstances and people.​ You understand customer requirements, expectations, and needs and your own role within the service delivery and deliver the employee experience accordingly. ​You actively commit to improvement opportunities. 

Other information 

If you match this description, get in touch! Please share your resume and cover letter with our recruiting team.
 
 

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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