Junior Product Content Specialist - Internship

Are you the one we're looking for?

Diverse Computing, Inc. is looking for a highly motivated Jr. Product Content Specialist intern to join our close-knit product team. We are looking for someone with a strong work ethic, the ability to work collaboratively across multiple teams, and an interest in learning the ins and outs of working in product development. In this role, you'll have the opportunity to work with our team helping to support projects and internal initiatives while gaining experience in user-centered design.

The right candidate will work as an integral part of the product development and product design team. This role requires the ability to understand our complex products and our users' needs, as well as leading by example through attention to detail, critical thinking, and creative problem solving. We believe our product design team should be one step ahead, proactively knowing the right questions to ask and acting in the best interest of our clients as well as our product teams' success.

Get to know us a little.

At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. Imagine working for a company where you can take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren't just catch phrasesthey're part of our everyday reality, and yes, we're proud of it!

Requirements

As a DCI Jr. Product Content Specialist Intern, you will:

• Become very knowledgeable about DCI's brand and products
• Spend time getting to know the target users of our products
• Regularly plan, create, and maintain technical resources
• Create key product documentation such as manuals, training materials, feature specifications etc.
• Help shape how we refer to products and features in technical and training resources
• Collaborate with other departments to ensure all teams have the most up-to-date resources
• Collaborate with the product design team to create training videos
• Write helpful and concise product documentation
• Shape product content through the application of information architecture, content hierarchy, and usability principles
• Ensure content is expertly vetted and appropriate for the audience, both internally and customer-facing

Success factors generally include a/an:

• Desire to lead by example through living the DCI core values of integrity, passion, customer service, innovation, and engagement
• Analytical mindset with excellent problem-solving skills
• Ability to learn quickly in a variety of ways, including self-teaching
• Ability to translate technical concepts into plain language documentation for end users
• Dedication to teamwork and cooperation
• Confident and professional communication skills: excellent written (grammar) and verbal skills ("well-spoken")
• Ability to truly listen when communicating with others
• High regard for taking responsibility and ownership of one's own work and actions
• Talent for productive and solution-oriented conflict resolution
• Being naturally curious and inquisitive
• Enjoy working with software, but are interested in more than just development
• Have a high degree of attention to detail, organization, and humble confidence
• Have an interest in developing technology that makes a positive impact on public safety

Qualifications
This job might be for you, if you:

• Are in any of the following majors at one of the universities or colleges located in Tallahassee, FL: Graphic Design, Information Technology, Information Communication Technology, UI/UX Design, Computer Science, or a related field
• Are proficient in MS Word (must have)
• Are available to commit to a multi-semester internship
• Have experience with the following "nice to have" skills:
  - Microsoft products: Word, Excel, PowerPoint
  -Jira
  -Writing technical documentation
  - imovie or editing software
  - Adobe
  - Editing and managing functional content for a technical-practitioner role (software consultants, developers, etc.)

• Can confidently pass rigorous fingerprint-based state and federal background screenings, as required by the nationwide agencies we work with (mandatory)
• Do not require sponsorship to work in the U.S.; sponsorship is not available for this position

How to apply:

• Click on the link below to start the application process
• Provide an updated resume as either a PDF or MS Word document
• Include a cover letter
• Be prepared to provide contact information for three (3) professional references
• Keep an eye on your email and its spam folder since that will be our primary method of communication

Benefits

We ask a lot, but we give a lot in return.

• This would be a paid internship at $13/hour
• Our office is based in Tallahassee, so your internship would be local
• Remote work possible
• We offer schedules that are flexible with your classes and school activities
• Last, but not least, loving your job! An award-winning company culture that's welcoming, fun, collaborative, and supportive

We are an equal opportunity employer that values diversity; it's in our name! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.