Junior Quality Manager - French Speaker

Company Description

AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, wirkaufendeinauto.de and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners – operating in more than 30 European countries.

Job Description

Your Responsibilities:

Directly reporting to the After-Sales Service Manager at Autohero France, your responsibilities will include:

• Handling incoming customer complaints (email and phone), performing an initial diagnosis to assess the urgency of the claim, and proposing appropriate solutions to customers according to our warranty conditions

• Ensuring the opening and follow-up of cases using our internal tools;

• Reviewing, negotiating, and approving quotes and services from garages;

• Upholding our brand image and ensuring customer satisfaction.

Qualifications

Your Profile :

• You are bilingual in French

• You are meticulous, organized, and possess writing skills;

• You have excellent customer relationship skills and negotiation abilities;

• You have an interest in the automotive trade / industry;

• Knowledges of mechanics/bodywork would be appreciated;

• You are comfortable with computer tools.

Additional Information

We offer a training and support program to give you all the keys to be at ease with your new tools and missions.

You will evolve in a stimulating, caring and dynamic work environment. 

We are looking for a highly motivated person to join our team of 7 agents.