Junior Salesforce Administrator

Remote/Work-From-Home Position
Solution Tree:

About Us
Solution Tree delivers comprehensive professional development to schools and districts around the world. We empower K–12 educators to raise student achievement through a wide range of services and products including educator conferences, customized district solutions for long-term professional development, books, videos, and online courses. When you join Solution Tree, you join a highly regarded team that is dedicated to providing quality and excellence in professional development. Guided by our mission, vision, and values, our team is united under one goal – to transform education worldwide to ensure learning for all. If you have the passion and skill to help further Solution Tree’s mission, we want to hear from you.
Employees Enjoy

• Innovative, team-oriented environment
• Working with leading voices and rising stars in staff development
• A compensation package that includes competitive pay and benefits such as medical, dental, and vision insurance plans, 401k, paid time off, and more.
• Doing work that matters

Position Summary:

As a Junior Salesforce Administrator, you will play a vital role in supporting our organization's Salesforce implementation. You will be responsible for managing user accounts, configuring Salesforce settings, maintaining data integrity, and providing support to users.

Key Responsibilities

• User and License Management:
  
  • Serve as the primary support for Salesforce users, troubleshooting and resolving user issues.
  • Maintain system security, including user accounts, roles, profiles, and access permissions.
  • Monitor user adoption
• Salesforce Configuration and Customization:
  
  • Implement basic configuration changes (custom fields, page layouts, record types).
  • Assist in developing workflows, process builders, and other automation tools to optimize business processes.
  • Build and edit Flows to automate tasks.
  • Create and update dashboards and reports.
• Data Maintenance and Monitoring:
  
  • Conduct data cleansing and manage routine data updates and backups.
  • Assist with data migration and import/export processes
  • Perform data quality checks and correct errors.
  • Investigate and resolve data-related issues.
  • Maintain data dictionaries and documentation.
• Training and Support:
  
  • Create and maintain training materials and lead onboarding sessions for new users.
  • Answer user questions and troubleshoot Salesforce issues.
  • Create and update user guides and help documentation.
  • Contribute to knowledge base development and maintenance.

Qualifications and Skills

• Bachelor’s degree in information technology, business, or a related field; or
  1+ years of Salesforce administration experience.
• Experience in managing Salesforce of a mid-size company (150 to 300 users).
• Strong organizational and problem-solving skills.
• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.

Additional Considerations

• Salesforce certifications (e.g., Salesforce Administrator) are a plus.
• A passion for technology and a desire to grow within the Salesforce ecosystem.
• Experience with the 3rd party integration with Salesforce ecosystem is a plus

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Junior Salesforce Administrator must have excellent written, verbal, and auditory communication skills and ability. Some light lifting may be required.
Position Type
This is a full-time position. Days and hours are typically Monday through Friday, 8:00am to 5:00pm. Occasional evening and weekend work and travel as job duties demand. 
Travel
Some overnight travel is required for this position, as in-person attendance is required at quarterly departmental meetings, occasional company events, and the annual corporate retreat (which typically takes place in January each year).

Remote Work Environment and Personal Obligation Management
As a remote-first company, we are committed to providing our team members with the flexibility to work from anywhere. However, to maintain our standards of excellence and ensure uninterrupted productivity, we have specific expectations regarding the remote work environment.
Dedicated Workspace: Employees are expected to establish a dedicated, quiet workspace that is free of distractions. This environment should be conducive to professional activities and mirror the focus and privacy one would expect in an in-office setting.

Personal Obligations: While we recognize the challenges of balancing professional responsibilities with personal obligations, including childcare, we rely on our team members to manage these aspects effectively during work hours. It is essential that personal obligations do not impede work commitments. Employees are responsible for arranging appropriate care or support to ensure they can dedicate their full attention to their work tasks without interruption.

We believe these practices are key to fostering a productive and respectful remote working culture, where every team member can contribute their best work. We evaluate candidates based on a holistic view of their qualifications, including but not limited to their skills, experience, and education. Our goal is to offer a competitive compensation package that reflects the value we believe each employee brings to our team. The final salary for the position will be determined after a thorough evaluation of the successful candidate's relevant qualifications in relation to our compensation structure, which is designed to reward contributions and performance.
Our Company's Rooted Commitment to Attractive Benefits

• Employee Discounts
• Paid Vacation and Holidays (including generous personal time to celebrate holidays not listed on the company calendar)
• Employee Assistance Program (EAP)
• 401k Retirement Plan with Employer match
• Health Insurance Plans (medical, dental, vision)
• HSA and Flexible Spending Accounts (ie. childcare and many more)
• Employer-paid Short-Term Disability (STD) and Basic Life Insurance. 
  
  • Optional Long-Term Disability (LTD) and additional coverage for Life and AD&D
• Compliance with FMLA and state-specific leave laws for necessary time off

Request for Reasonable Accommodation:
If you need a reasonable accommodation to fulfill an application due to a recognized disability under applicable law, kindly email [email protected]. Please be aware that this email is intended solely for responding to specific requests for assistance related to completing the application as an accommodation for a disability. Other inquiries will not be addressed.
Disclaimers:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Solution Tree is an Affirmative Action - Equal Employment Opportunity Employer.