Junior Salesforce/Certinia Administrator

ABOUT THE ROLE 

The Junior Salesforce/Certinia Administrator, under the direction of the Director of IT, is responsible for providing Tier 1 level support for Salesforce and Certinia to A-LIGN’s internal user community. You will be responsible for user management activities as well as report and dashboard creation tasks. You will also participate in defining and implementing Certinia-based solutions with an external Certinia consulting firm. 

REPORTS TO: Salesforce Manager 

PAY CLASSIFICATION: Full-Time   

RESPONSIBILITIES 

• Provide Tier 1 Support for Salesforce and Certinia end-user requests  
• Create scheduled Reports and Dashboards 
• Create Reports and Dashboards 
• Create alerts and systematic notifications via Salesforce flows 
• Manage user access (authorization) 
• Create technical documentation under the guidance of the Senior Salesforce Administrators  
• Participate in User Acceptance Testing 
• Handle system onboarding and offboarding 
• Create fields on existing objects  

MINIMUM QUALIFICATIONS 

EDUCATION 

• 2-year degree in a technology or business-related field 

EXPERIENCE 

• 1 year of experience with Salesforce 
• 6 months' experience with Certinia 

SKILLS 

• Work within a team and provide support to others when needed 
• Communicate effectively to all levels of the organization  
• Ability to analyze objects and build custom reports and dashboards within Salesforce 
• Support end users to meet SLAs 
• Ability to Multi-task and provide updates to end users  
• Ability to troubleshoot issues with system error codes and provide root cause analysis 
• Learn and adapt with changing technologies and keep up to date with Salesforce releases 

BENEFITS

• Generous Paid Time Off Plan
• Virtual Employment
• Employer Paid Medical, Life, and Disability Insurance
• Technology Allowance
• Home Office Reimbursement
• Paid Office Closure December 24-January 1
• Paid Holidays Schedule
• Certification Reimbursement 

ABOUT A-LIGN 

A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO and privacy compliance. Our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit www.A-LIGN.com.

Come Work for A-LIGN!

Apply online today at A-LIGN.com and learn about life at A-LIGN by following our Careers at A-LIGN LinkedIn! 
A-LIGN is an Equal Opportunity Employer! Minorities, women, disabled, and veterans encouraged to apply!