Junior Service Engineer

Introduction
Client satisfaction will be your ultimate goal in this role.  As a customer service representative you will be on the front line serving our customers.  You’ll be the technical resource and point person interacting with clients vendors and senior management to identify and resolve complex technical problems. If solving problems and helping others succeed excites you let’s talk!

Your Role and Responsibilities
You will be the primary focal point to vendors for the coordination of hardware and software support and delivery of operational services. Your aim to fulfill committed KPI to IBM Clients and support business growth.

Required Technical and Professional Expertise

• Fluent in communicating in English both written and verbal.
• Proficient in using Ms Office especially Excel’s formula pivot and filter.
• Knowledge in Lenovo PC/Laptop series (Thinkpad Ideapad AIO etc) is preferable.

Preferred Technical and Professional Expertise
NA