Junior Software Sales Rep

Junior Software Sales Rep

Your role will be to help small business customers choose Gusto. Interacting with customers who sign up on our website via email, chat, and live phone interactions, you’ll help match our people platform offering to their specific business needs, exercising advisory sales skills. You’ll help them navigate an important onboarding process, demonstrating sophisticated customer success skills.

Our team of over a hundred sales professionals includes folks practices across all channels and with different types of customers, but we all share deep passion and commitment to solutions selling: our company exists to solve problems for small businesses, and our sales team is a vital front door for small businesses who need and love our solutions. We have communal goals, a team spirit, and company leadership that cares about selling the right way.

Here’s what you’ll do day-to-day:

• Manage high volume & high velocity outbound calls to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding (70-75% of your talk time will be sales based)
• Keep clean record of notes in Salesforce for all leads worked
• Be a trusted advisor in helping customers select Gusto as a payroll platform
• Support customers through account setup and onboarding (25-30% of your daily conversations)
• Exhibit customer empathy and demonstrate product knowledge
• Exercise and master advisory selling of solutions for small businesses
• Participate in community and career development opportunities at Gusto

Here’s what we're looking for:

• 1 to 4 years previous experience working in a high volume (50+ Outbound dials per day) sales or customer service environment where you were cross selling, up-selling, or maintaining a quota / KPIs.
• A commitment to customer empathy and ethical business practices
• Passion to achieve goals and improve your craft
• Excellent communication skills both via phone and email/chat
• Motivated by challenge and adaptable to change

This role is a Hybrid position requiring only 2 days in office per week. You must be located in the Metro area of Denver, CO, or Detroit, MI in order to qualify for this role. Our cash compensation amount for this role is targeted between $25.96/hr and $30/hr in Denver and Detroit. This position is an hourly role without commission or cash bonuses. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.