Junior Subscriptions Manager

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Subscriptions Team supports all Workday customers to fulfill their contractual growth reporting obligations. In conjunction with providing outstanding customer support, we streamline and scale the reporting process to run a growing business for all Workday partners.

About the Role

The Senior Associate Subscriptions Manager is an individual contributor role responsible for analyzing subscription agreements, working directly with customers to complete required actions in a timely manner while collaborating extensively with internal teams. This role is cross-functional working closely with Sales, Renewals, Customer Success, Customer Operations, Finance & Legal. Success in the role requires a collaborative demeanor and approach, ability to work independently across organizations, and creativity to proactively strategize and innovate processes.

Job responsibilities include, but are not limited to:

• Responsible for identifying, qualifying and closing the subscriptions reporting process in a timely manner while partnering closely with Sales
• Perform and complete regular reviews to identify trends and uncover useful insights with regards to subscription licensing
• Develop partnerships with extended internal teams to increase customer awareness of reporting process and drive customer success
• Proactively supervise customer base adherence with their underlying subscription agreements
• Liaise with internal partners and customers to ensure issues are resolved in a timely manner, while being cognizant of overall customer relationship
• Meet sales objectives such as quota and efficiency requirements
• Provide guidance and expertise that contributes to adherence with Workday’s subscription agreements

About You

Basic Qualifications

• 2-3 years experience in a similar role

Other Qualifications

• Proficiency with Salesforce.com is preferred
• Proven track record of achieving tangible goals on a consistent basis
• Experience with account management or pipeline development is preferred
• High level of dedication to process adherence and a focus on business simplification
• Strong team player able to represent Workday’s outstanding customer experience while handling critical customer discussions
• Comfortable communicating and engaging with cross-functional teams
• Strong written and verbal communication skills
• Proven track record to work in an independent and collaborative manner
• Proactive, creative, entrepreneurial and results-oriented

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!