Junior Support Analyst

About the Role:   

The Junior Support Analyst will be responsible for ensuring the IT needs of the company and staff are met in a timely and professional manner. The candidate will be part of our excellent agile IT team and will have opportunities to learn and grow from experienced IT professionals.  The ability to take ownership of tasks and projects and see them through to completion is a critical success factor for this role. The ideal candidate will need to possess excellent communication, interpersonal and technical skills and be comfortable working with all departments and levels of staff. 

Specific responsibilities: 

• Actively participate in managing, creating, updating, and resolving Help Desk tickets 

• Provide software, hardware, and device technical support 

• Provide executive support to C-level employees 

• Write and maintain documentation of technical solutions 

• Update existing Inventory Management software daily 

• Maintain our IT assets 

• Perform access reviews and follow through documentation on a specific cadence 

• Maintain relationships with IT vendors for repairs, replacement, and servicing of our IT assets 

• Assist with onboarding and offboarding of employees in a timely manner. 

• Stay updated with the latest IT trends and technologies to provide effective solutions. 

• Flexibility and interest to work on various projects as a technical analyst and resource 

What you’ll need: 

• Bachelor’s degree in computer science or related field 

• Minimum of 1-3 years of IT or Infrastructure-related experience 

• Strong technical skills with the ability to troubleshoot issues as well as research and recommend solutions 

• Hands on experience with end user device management 

• Experience with Active Directory user management 

• Experience with cloud systems such as Office 365, Google G-Suite and Azure Active Directory 

• Excellent communication and writing skills 

• Ability to interact with technical and non-technical staff.  Experience with technical writing and documentation. 

• Familiarity with remote desktop applications and helpdesk software, experience with Atera is a plus 

• High level of focus on customer service and attention to detail 

Compensation: $50,000 - $65,000

Discretionary Annual Bonus Eligibility: Up to 10%