Junior System Admin AFC24020
Job Description
. The ideal candidate will: Experience with HP servers and Window work stations and some knowledge of networking equipment (Allied and Telesis switches, access points helpful). Experience with smart UPS configuration and installation a plus. Experience undergoing PCI audits on systems, architecture and familiar with tools for monitoring and methods for hardening environment. Some knowledge of Endpoint security, file integrity monitoring and security industry best practices. Ability to establish and maintain Windows architecture best practices and standards, including procedures, templates, and relevant documentation Experience using monitoring tools such as SolarWinds and Lansweeper. Understanding and experience with WSUS. Understanding of DNS, TCP/IP and LAN/WAN connectivity. Outstanding verbal and written communication skills and ability to document processes so they are repeatable. Strong troubleshooting skills. Must be able to lift servers and power supplies and re-rack heavy equipment. Ability to lift 30-40 lbs. Abide by regulations in accordance with MBTA standards. Must be able to work some off hours when issues arise to assist team with resolution when needed. May need to participate in a rotation for remote weekend monitoring once qualified. Bachelor's degree from a four-year college or university, preferably in Computer Engineering or Computer Science or a related field A minimum of 5+ years of production Windows Operating System support experience.
- Support the daily operation (2 data centers, 80 station locations and 50 users) in a 24/7 environment. This role will be a combination of on-site and remote work.
- Ensure maximum availability of all field devices by responding to calls from HUB and Service Now. Troubleshoot, diagnose and resolve hardware failures and potential systems issues in a fast paced and high demand operation. This may include swapping servers, switches, power supplies, or reconfigurations, etc.
- Rectify issues either remotely thru Bomgar or directly at various stations, garages or internal customer locations.
- Work with Project Manager in the field on projects such as replacing UPS's, upgrading antenna/device communications, installing new user equipment in Charliecard store.
- Assist team with FareGo monitoring, troubleshooting and reporting.
- Review Splunk reports, decipher alerts to actionable items and disseminate daily to AFC maintenance.
- Maintain a PCI compliant environment. Review monthly scan results, determine remedy, test impact and remediate vulnerabilities. Support corporate system audits by maintaining accurate, comprehensive documentation and by providing timely responses to requests.
- Provide routine maintenance on field devices including the management of disk space, replication, and other tasks to ensure high performance.
- Assist with setup, configuration and day-to-day maintenance and administration of Windows systems (Windows XP/7 and Windows Server 2003/2008/2012). Assist with Windows best practices, anti-virus, firmware upgrades, and patch management for Windows operating systems.
- Maintain comprehensive spare parts inventory.
- Support Change Management process by adhering to guidelines and providing proper documentation.
- Must be able to respond to unanticipated situations without notice and be available for on call rotation.
- Become familiar with new fare collection systems as they become available.
Requirements
Required Skills
Qualifications
Date Posted
08/06/2023
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Subjectivity Score: 0.8
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