Junior Tech Support Specialist

Project Description

Candidate will be assisting the WellMed Helpdesk to support WellMed employee reported technical issues

Responsibilities

Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase;
Effectively communicate transfer of reported issues to internal/external teams; Follow all escalation procedures according to service level agreement.
On-call support on rotation basis
(2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)

Skills

Must have

1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
1+ years of experience with ServiceNow
1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send

Nice to have

effective communication, efficient call handling

Languages

English: C1 Advanced

Seniority

Junior

Relocation package

If needed, we can help you with relocation process. Click here for more information.

Vacancy Specialization

Help Desk Support

Ref Number

VR-98529