Junior Technology Specialist- Remote

What is My Impact?

Junior Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation, and resolution steps. Responsible for safeguarding confidential information and documenting issues and resolutions. Typically resolves basic problems while referring more complex problems to more senior Technology Specialists or Tiers 2 and 3 support.

What Will I Be Doing?

• Assist customers via phone, instant messaging, and ticket support
• Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware
• Analyze, document, and resolve issues and requests
• Refer more complex issues and requests to more senior Technology Specialists
• Document and route level 2 and 3 issues/requests to appropriate teams. Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service
• Utilizes scripts and available tools when assisting customers
• Provide input to and modifies department documentation
• Responsible for safeguarding sensitive data and security credentials, including passwords, that they are exposed to while performing technical support
• Assist with project, initiatives, and implementations as assigned

What is Required?

• 1+ years related work experience. Experience Details:
• High school diploma or GED
• Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
• Ability to manage tasks independently and take ownership of responsibilities
• Ability to learn from mistakes and apply constructive feedback to improve performance
• Ability to communicate technical information clearly and articulately
• Ability to adapt to a rapidly changing environment
• Shiftwork required - Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays.

What is Preferred?

• Bachelor's degree in a related field
• Technical Help Desk or Call Center experience.

General Physical Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.