Junior/Middle Support Engineer

Eleks · Europe

Company

Eleks

Location

Europe

Type

Full Time

Job Description

ELEKS Customer Support Office is looking for a Junior/Middle Customer Support Engineer (L2) in Portugal.

ABOUT CLIENT
Our client provides software for professional and financial services firms. It streamlines operations, improving workflow, compliance and data-driven decision making.


REQUIREMENTS
  • 2+ years of relevant experience
  • Knowledge of help desk ticketing and workflows
  • Sharp troubleshooting and analytical abilities
  • Basic SQL, T-SQL programming experience is highly desirable
  • Soap and Rest API Knowledge
  • Dedication and commitment to resolve client issues
  • Experience with SaaS (cloud based) software and/or on-prem software
  • Ability to work independently and within a team
  • Great verbal and written communication skills
  • Upper-Intermediate English (written and spoken)


    • RESPONSIBILITIES
  • Responsible for investigating, triaging and resolving tickets that flow into the help desk queue
  • Applies appropriate troubleshooting methods and techniques in resolving problems and documents all actions taken
  • Assist clients with questions regarding technical product and configuration issues
  • Resolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of Client satisfaction
  • Prepare detailed specifications and steps to reproduce for items requiring escalation (such as product defects)
  • Identify potential delays in resolution, take corrective action, and manage communication to the client
  • Provide clear and concise verbal and written communications with client support contacts


    • WHAT WILL YOU GET WITH ELEKS
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
    • ABOUT ELEKS

    ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

    Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

    Explore More

    Close cooperation with a customer Jobs Challenging tasks Jobs Competence development Jobs Team of professionals Jobs Dynamic environment Jobs More Jobs at Eleks Jobs in Europe
    Apply Now

    Date Posted

    11/18/2024

    Views

    0

    Back to Job Listings Add To Job List Company Profile View Company Reviews
    Positive
    Subjectivity Score: 0.8

    Similar Jobs

    Senior Support Engineer - n8n

    Views in the last 30 days - 0

    n8n is a rapidly growing AI platform with a strong community and impressive achievements They offer competitive roles and a positive work culture emph...

    View Details

    Senior Full Stack Engineer - Swissblock

    Views in the last 30 days - 0

    Swissblock seeks a Full Stack Software Engineer to develop innovative financial tools The role involves creating userfriendly interfaces and improving...

    View Details

    Senior AI Full-Stack Software Engineer - Skedda

    Views in the last 30 days - 0

    Skedda is seeking a senior AIfocused fullstack developer to contribute to innovative workplace management solutions The role offers competitive compen...

    View Details

    Senior Go-to-Market (RevOps) Engineer - Skedda

    Views in the last 30 days - 0

    Skedda offers a competitive salary flexible work and a collaborative environment The role involves software development and innovation with a focus on...

    View Details

    Senior Platform Engineer - Infrastructure - Kalepa

    Views in the last 30 days - 0

    This job description highlights a senior engineering role with a competitive salary range of 85k155k equity options and benefits like PTO gym reimburs...

    View Details

    Staff Backend Engineer - PHP + Go - Hostaway

    Views in the last 30 days - 0

    Hostaway offers a remote backend engineer role in Europe with competitive pay equity and a dynamic team culture The position involves integrating with...

    View Details