Key Account Coordinator - Transport & Logistics

We’re proud to say we’ve been named one of "Super Empresas Expansión 2024 Top Companies"

Charger Logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow.

The Key Account Coordinator will manage and nurture relationships with key clients in the automotive sector, ensuring their logistics and transportation needs are met efficiently. This role involves overseeing daily operations, optimizing supply chain processes, and acting as the primary liaison between the client and internal departments.

Responsibilities:

Client Relationship Management:

• Serve as the main point of contact for key automotive clients, addressing inquiries, concerns, and service requests promptly.
• Build and maintain strong, long-term client relationships to ensure satisfaction and retention.

Logistics Coordination:

• Oversee and coordinate transportation schedules, ensuring timely and efficient delivery of goods.
• Monitor shipments to proactively identify and resolve potential delays or issues.
• Collaborate with internal departments to align operations with client expectations.

Account Performance Monitoring:

• Track key performance indicators (KPIs) for accounts, such as delivery times, costs, and service quality.
• Prepare regular performance reports and communicate results to clients and management.

Process Optimization:

• Identify opportunities to streamline logistics and transportation processes, reducing costs and improving efficiency.
• Work closely with the Operations and Customs teams to ensure compliance with regional regulations.

Issue Resolution:

• Address and resolve operational issues, such as delays, damaged goods, or customer complaints, in a timely and professional manner.
• Implement corrective actions to prevent recurring problems.

Client Support:

• Provide clients with insights and updates on their logistics activities, ensuring transparency and proactive communication.
• Assist in preparing proposals, quotes, and service agreements tailored to client needs.

• Fluent english is a must
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 2 years of experience in logistics or transportation, specifically working with the automotive sector.
• Proven ability to manage complex accounts and coordinate with multiple stakeholders.
• Strong understanding of supply chain and logistics processes within the automotive industry.
• Exceptional communication and negotiation skills.
• Proficiency in logistics management software and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data and improve operational performance.
• Experience with key account management in a multinational logistics or transportation company.
• Knowledge of customs procedures and cross-border logistics operations.

• Competitive Salary
• Healthcare Benefit Package
• Career Growth
• Saving funds
• Food coupons
• Performance bonus
• Christmas Bonus

"In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.”