Key Account Manager

This position is based in NYC.

About us:

Templafy is pioneering content automation and defining the future of work by helping companies worldwide create better performing content faster. Templafy is the #1 document automation company in the world.

Our platform allows companies to align workforces and effortlessly govern content while supporting teams and employees as they create high-performing business content – like core business documents, audit reports, complex contracts, proposals, presentations, and emails - faster. Templafy supports over 3M users and enables over 900 enterprise customers such as KPMG, Abbott, Humana, IKEA, Prada, CBRE, & BDO. 

Founded in Copenhagen, Denmark, in 2014, Templafy's success is built by our 60+ employee nationalities found at offices in New York, Copenhagen, London, Berlin, Eindhoven, and Sydney. We believe when people feel they belong, have a voice, and feel heard, they are happier and perform better, and that way, everyone wins. Our innovation, diversity, and unique product have raised over $125 million in funding from Insight Venture Partners, Dawn Capital, and Blue Cloud Ventures. The future of work relies on content enabled by Templafy.

About the Position:

As part of our Account Management team, you will have full ownership of a significant portfolio of existing enterprise customers. You will be the strategic point of contact for your customers, develop mutual account plans for the deployment and adoption of our solutions, increase penetration across our solutions, expand our senior stakeholder network within the organization, and ultimately drive increased revenue. The ideal candidate will be apt in building strong relationships with strategic customers and the coordination of efforts with our Customer Success and Technical Delivery colleagues. Several years of sales and account management experience is required as the role demands the ability to identify, validate, and negotiate commercial agreements around client retention and growth with some of Templafy’s largest and most complex customers. Your key KPI is the growth of Templafy’s net retention rate within your customer portfolio.  

 Responsibilities:

• Be empowered to take key decisions on your customer portfolio.  
• Create account plans to ensure customer retention, satisfaction, and growth. 
• Coordinate targeted outreach efforts through account development representatives, marketing, as well as self-driven prospecting. 
• Identify and negotiate customer renewals, upsell and cross-sell opportunities to reach our ambitious revenue growth plans.  
• Coordinate efforts with strategic resources such as Customer Success Managers, Technical Account Managers, and Solution Partners to achieve customer goals. 
• Gather specific knowledge across your customers in terms of use cases, rollouts, messaging and leverage this with marketing. 
• Build out your senior stakeholder network within your customer base to ensure revenue retention and growth. 

Requirements:

• 3 + years of B2B Sales or Account Management experience required. 
• Proven track record of selling to large enterprises (SaaS experience required). 
• Deep understanding of different stakeholders in B2B buying process – ability to present to and engage with C-level executives.  
• Ability to think long term and set a growth-focused client strategy.  
• Strong presentation and client engagement skills.  
• Experience in setting a sales strategy for a specific client segment.  
• English language fluency required; other foreign languages would be an asset. 

Employee Benefits:

• Employee Equity Program
• Comprehensive health insurance
• Parental leave
• Commuter Benefits
• Unlimited time off
• 401K 
• Employee Assistance Program
• Company discount program
• Flexible work environment

Compensation 

Base Salary: $110,000 - $140,000. Exact compensation may vary based on skills, experience, and location.

Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.