Key Account Manager

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt is not just a delivery app – we’re a technology company building a global logistics platform to seamlessly connect our millions of customers with thousands of merchant and courier partners, in real-time across 23 countries and 250+ cities. Our apps (iOS and Android) have the industry’s highest ratings, largely thanks to our customer-first mindset, which shows in how we build products and run operations. In November 2021 Wolt and DoorDash announced we’re joining forces, and the transaction is expected to close in H1 2022.

Working in Product Development at Wolt
At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself, and being around friendly, humble, and ambitious people. 

The behind-the-scenes of Wolt is run by an awesome bunch of over 400+ planners, builders, designers, and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools, and platforms. To build our products, we work in over 37 cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership of solving customer problems in the best possible way.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together!

Job Description

We are now launching in Uzbekistan and looking for a Key Account Manager to provide world-class support to a portfolio of restaurant partners. This will be a mix of independent eateries and larger chains (and everything in between!), so there’ll be a variety of queries to answer and problems to solve!
We’re looking for someone that has a real passion for delivering exceptional service, and that is savvy with adapting their tone to suit the customer - you’ll need to be the person that can build great relationships with both the owner and the chef. Preferably you have some previous experience from working with data and have the ability to use it to strengthen our partnerships.
You must also be a team player and willing to chip in with tasks outside of the day-to-day - it’s important that we keep the ‘hands on’ ethos that has made our team what it is!
What you'll be doing:

• Driving and managing growth of our current venues by improving venue performance by strong analysis and frequent quality and satisfaction checks.
• Successfully onboarding and training venues.
• Responsible for the overall restaurant relationship post-onboarding.
• Key communicator between our operations and restaurant partners.
• Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Analysing the local market on an ongoing basis.
• Actively monitoring what our competitors are doing and reporting back.

Qualifications

• Solid experience of account management in a high-pace environment.
• Excellent interpersonal skills with the ability to adapt tone to suit the audience.
• Experience in analytics.
• Structured, detailed and service-oriented.
• High ownership and ambition to go beyond the obvious.
• Passion for food and developing the best restaurants in town.
• Fluent level of Russian, Uzbek and English.

Additional Information

The position will be filled as soon as we find the right person, so feel free to apply as soon as you feel like hearing more about the position and potentially joining Wolt!

The compensation will be a negotiable combination of monthly pay and Wolt stock options. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie.