Key Account Manager

Achievements of Budget targets management and conduct of contractual negotiations, ensure store level activities are delivered through the Sell-Out team via the Sales Manager, accurate commercial and financial Key Accounts Management, initiating corrective actions if major deviation to plan, handling all activities and decisions with the “grandfather” principle with highest level of integrity Customer Expectations Evaluation and monitoring creation and delivery of action plans as MCNC, Marketing, Promotions, Incentives etc. accurate use of CRM.

• Delivery of budgeted targets assigned
• Delivery of account specific contractual obligations
• Delivery of new business targets
• Relationship management at merchants Head Office level, serving as their primary point of contact for all business-related matters
• Brick wall accounts against competitors
• Ensure that all relative information regarding the market and the business trend, be transmitted to the organization in an updated, qualified, and transparent way
• Manage a portfolio of assigned Key Account Merchants
• Achieve Refund Ratio, Hit Rate and any other sales targets taking corrective action when result materially deviates from expected
• Acquisition of new merchants, retention, and recovery of existing merchants
• Improve merchants’ knowledge and expertise with our services
• Maximize TFS business (IR and RR management)
• Maximize DCC business (Hit Rate management)
• Ensure proper communication with the merchants HQ
• Document in CRM all merchant’s specific information and activity done

• Main KPI’s
• Client retention
• New Sales/Hunting
• Cross-selling
• Contract renewal
• GB services and products
• Account Plans
• CRM
• Preferable skills and competencies
• Proven experience in sales, key account management or relevant customer relationship management roles
• Good customer orientation
• Good communication skills
• Ability to create personal relationship
• Problem solving attitude
• Basic knowledge of MS Office products

Business Knowledge/Educational Background

• 5 years of sales experience
• Business English