Key Account Manager, APAC

ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

The APAC Key Account Manager has the responsibility of managing a territory of high value SMB accounts for ClickSend’s APAC region. Retention and development of existing accounts is a key part of our overall growth strategy. You will be responsible for day-to-day account management of your nominated accounts and success will be measured by your ability to retain and grow these accounts.

Key responsibilities:

• Coordinate regular key account outreach to identify and execute opportunities to grow our existing accounts by building trust and engagement
• Position yourself as a trusted advisor to your customers to understand their challenges and goals
• Continually learn in order to establish yourself as an expert resources for the technologies and solutions we sell
• Develop Quarterly Briefing Reporting decks and present the to your key accounts in order to further their understanding of ClickSend’s capabilities.

To be successful in this role you will have proven Account Management experience working across a variety of verticals. You are a solutions focused seller that understands the customers problems, creates solutions and can communicate ROI and demonstrates the ability to negotiate. You are driven to expand customer relationships, find growth opportunities and prospect deeper within an account. You are numbers driven and report literate. Churn metrics, Retention ratios and Pipeline Analysis are part of your vernacular. Ideally, you would have familiarity with Salesforce, Intercom, Slack and the general ability to navigate across a rather big tech stack. You love to learn and continually seek to understand how things work. You are self-disciplined, organized and loathe micromanagement (because you don’t need it). Obviously, you have excellent written and verbal communication skills and you can hold your own in a presentation online or in person. You are a motivated professional, ready to manage our best accounts.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering;

• WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
• PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
• TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.