Key Account Manager, Boston

Who we are...

Cell Signaling Technology (CST) is a different kind of life sciences company, one founded, owned, and run by active research scientists, with the highest standards of product and service quality, technological innovation, and scientific rigor for over 20 years. We consistently provide fellow scientists around the globe with best-in-class products and services to fuel their quests for discovery.

Helping researchers find new solutions is our main mission every day, but it's not our only mission. We're also dedicated to helping identify solutions to other problems facing our world. We believe that all businesses must be responsible and work in partnership with local communities, while seeking to minimize their environmental impact. That's why we joined 1% for the Planet as its first life science member, and have committed to achieving net-zero emissions by 2029.

The role...

The Key Account Manager (KAM) will be responsible for the strategic and tactical management of existing Global and National Biopharma accounts in the Boston area. The KAM will be responsible for identifying, evaluating, initiating, and leading new commercial growth opportunities in support of the overall biopharma segment strategies. They will need to build relationships and enhance existing relationships with key researchers and Key Opinion Leader, and will be responsible for generating new business opportunities within key geographic areas in the territory. 

You'll have the opportunity to...

• Drive the revenue growth of the business by promoting and negotiating on our full range of products and services.
• Identify new opportunities to develop business relationships in named key accounts with a special focus on high potential accounts in the territory.
• Develop a Key Account plan for each account in your territory that supports our specific business objectives and implement supporting activities, develop key contacts, and achieve the revenue goals for each organization.
• Identify and maintain a trustworthy network of key individuals/opinion leaders within purchasing, R&D, legal, and finance departments at designated key accounts.
• Analyze the assigned key account’s organizational structure to acquire a thorough understanding of key customer needs and requirements.
• Identify opportunities for scientific collaborations between key account scientific personnel and CST staff for potential new product developments.
• Work with international counterparts in strategies and coordination for larger pharma accounts.
• Serve as the link of communication between key customers and internal teams (R&D, product management, finance, legal, etc.) continually provide market feedback to the organization around customer trends, market development, and competitive activities.
• Provide regular sales forecasts to management regarding financial and activities conducted in the territory.

Who you are and what you bring to the team...

• Bachelor’s degree 
• 3-5+ years of experience in solution science-based selling in the Life Science market in Pharma and Biotech, preferably with antibody solutions
• A good understanding of drug discovery and/or diagnostic workflows and the technologies employed
• Proficient in managing customer interface and relationship both at a scientific end-user level and decision making level
• Experience in protein research, immunology and/or immunohistochemistry applications
• Strongly skilled at problem prevention, detection and resolution
• Computer proficiency with ability to use Microsoft Office products, Salesforce.com, or similar programs
• Must have strong time management skills and ability to multitask
• Ability to work cross functionally in a complex sales environment

Ideally, you have...

• Master’s or Doctorate degree, preferably in in Biology or related fields
• Preference will be given to individuals having experience with and working knowledge of antibody applications
• Experience in selling solutions and services
• Excellent oral and written communication and presentation skills
• Ability to establish good relationships and credibility with cross-functional partners and customers
• Ability to manage high volume of communications (email, phone, and in person)

Physical Conditions/Physical Requirements...

• Ability to travel domestically and internationally for client meetings and company trainings
• Ability to perform office based work using a laptop computer for long periods of time
• Able to handle materials that weigh between 30-50 pounds

What we offer...