Key Account Manager (f/m/x)

Company Description

At Seven Senders, we connect people and markets, making international shipping a simple matter.

We are the leading platform for cross-border parcel delivery in Europe. We support e-commerce companies in successfully implementing their growth and internationalization plans and connecting millions of consumers with their desired products. Whether the focus is on speed or cost efficiency, we provide direct access to Europe's premier local carriers. Responsible for the daily end-to-end supply chain from the warehouse to the customer's doorstep, we ensure the parcels reach their destination efficiently and reliably.

Our mission is to connect markets with unparalleled ease using our innovative platform, which combines the best European delivery services with local logistics expertise. Since Johannes Plehn and Thomas Hagemann founded the company in Berlin in 2015, we've grown into a dedicated team of over 220 professionals. Today, we're proud to serve renowned clients such as ASOS, Shop Apotheke and Tamaris, continually advancing our journey as a European operating champion.

Job Description

Our Key Account Management Team focuses on managing and expanding customer relationships. Our team is experienced in logistics, supply chain, and e-commerce, with strong analytical skills. We collaborate with our customers, understanding their unique needs and guiding them through expanding their business horizons with our bespoke solutions and cutting-edge product innovations.

The essence of your role

• Managing key e-commerce accounts with a strategic, sales-driven approach.
• Fostering accountability for client relationships, including profit and loss aspects.
• Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting.
• Identifying and leading cross-selling and upselling opportunities from proposal to contract signing.
• Developing sustainable, trust-based client relationships to achieve high customer satisfaction.

Qualifications

This is what you need to succeed 

• Prior experience managing complex commercial relationships, particularly with high-growth customers in e-commerce or similar fields
• Deep understanding of logistics, supply chain management, and e-commerce
• Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation
• Strong affinity for numbers and data, with the ability to analyze complex relationships, prioritize tasks, and effectively present findings to stakeholders
• Proficient in both German and English (C1 or above), with excellent storytelling skills to craft compelling narratives and build strong client relationships

Additional Information

What we offer:

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

Benefits: We offer company lunches twice per month, a corporate benefits platform, and German & English language courses.

Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, BBQs, and company-wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.