Key Account Manager - iGaming

Company Description

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 40 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution’s dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally.

We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

Job Description

The Key Account Manager is responsible to acquire, maintain, and optimize business relationships and partnerships to achieve business KPI’s. This will be by building relationships, increasing loyalty, and providing customers with the most relevant, personalized, and rewarding experience in a sustainable way.

• Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives
• Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
• Working closely with internal stakeholders to optimize strategy and ensure KPI targets are met
• Representing the entire range of the Company’s products
• Distributing and presenting information to customers about upcoming game releases and opportunities
• Establishing and maintaining effective key account relationships
• Act as an intermediary between internal departments and customers
• Acting as an escalation point for customers for any issues, and drive resolution action
• Providing root-cause analysis, driving continuous improvement and execution of solutions
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis
• Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

Qualifications

•  3+years’ experience within the igaming industry, either on a B2B or a B2C strategic role
• Sound commercial awareness and knowledge of business development
• Demonstrate a clear knowledge of how to generate results in a complex commercial environment
• Experienced at effective client management at a senior level
• Proven team management capabilities
• Be analytical with the ability to think strategically
• Have a genuine passion for sales, negotiation, decision-making, and problem-solving
• Educational background in a related field would be preferred
• Strong communication and written ability in English is essential (an additional language would be an asset)
• Proficiency with Microsoft Office Suite, such as Excel and PowerPoint
• Be presentable, willing to travel and work outside of normal office hours
• Any other ad hoc duties related to the role

Additional Information

As a valued Team Member, you will be offered the following:

• Competitive salary
• Exclusive career growth opportunities – multiple key roles in the studio are being filled internally only
• An inclusive and diverse workplace, like-minded colleagues
• Access to Bookboon.com - e-library with 1000s of e-books, online courses, virtual classrooms and audio learnings
• "Grow with EVO" self-development training