Key Accounts Client Partner, Singapore

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About The Team & Role
Our team comes from SEA Regional Business, Global Business Solutions. The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. Together, we partner with the largest brands and advertisers across the Southeast Asia region to drive their marketing strategy and business goals by owning and implementing customised marketing and measurement solutions, ad tech integration and platform innovation.

The Client Partner is responsible for hitting revenue goals, building relationships with key enterprise accounts and helping clients drive business results on TikTok through product consultation, education, and support. Success as a Client Partner requires strong sales skills, business acumen, effective partnership with Client Solutions Manager (CSM) and other xFN teams, problem-solving skills, attention to detail, and the ability to thrive in a fast-paced and changing environment.

Responsibilities
Strategic Client Relationship Management
• Provide consultative, solutions-focused advice and customer service to clients
• Independently drive and scale revenue from advertisers
• Establish and manage strong client relationships with senior client stakeholders and ability to influence at the C-level
• Lead collaboration with external clients and internal stakeholders across product, marketing, legal, engineering and sales to provide outsized value to clients
• Lead account planning process that aligns brand and TikTok resources to maximize opportunities

Product Management
• Brainstorm, identify, and implement advertising solutions on TikTok media products to deliver measurable results for clients
• Serve as a strategic TikTok product consultant for clients, with the ability to spearhead client education on TikTok media products or properties and leverage different solutions creatively to unlock business outcomes for clients
• Analyze data and create actionable insights for clients and internal cross-functional teams

Campaign Planning and Management
• Facilitate clients' ad campaigns from start to finish
• Manage internal account operations including account set up etc.
• Plan and build compelling storylines and data-driven presentations that are customized to clients' business and problems
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues

Qualifications

Minimum Qualifications
• 5+ years of experience in ad sales marketing and development, with branding experience in a social space, especially with regards to social content
• Deep understanding of digital media platforms and related ad metrics
• Demonstrated experience in working with and influencing cross-functional teams
• Capable of driving C-level conversations and strategy planning
• Strong sales acumen and ability to develop and maintain client relationships with excellent communication and presentation skills

Preferred Qualifications
• Experience TikTok media products and advertising solutions
• Experience with crafting strategic outcomes through data analysis and insights
• High level of business acumen and driver of commercial success
• eCommerce experience is a plus, looking for hands-on capabilities, not just strategy
• Sales person who have experience working on product mix strategies to build the business
• Experience in Retail & Ecom & 3C portfolio is a bonus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.