Key Holder (Boston)

Catbird is looking for experienced Key Holders to join the retail team at our store in Boston. As a Key Holder, you will be a leader on our store team assisting with the store operations and supervision of staff. 

About Catbird

In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is remaining true to our values:

-We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity

-We believe in making and selling things people will want to keep forever and will bring continuous joy.

-We believe in doing everything we can ourselves. 

-We believe in always thinking of the long game and not focusing on a quick profit.

-We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.

-We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

Key Responsibilities

• All aspects of customer service to create a welcoming and helpful buying experience for our customers
• Weld Catbird’s forever jewelry line onto our customers
• Maintain Catbird’s high quality standards and consistency despite fast paced environment and repetitiveness of work.
• Assisting managers to receive, price, display, clean, and maintain inventory throughout the store.
• Assists with supervising and training Sales Associates/Zappers 
• Open and closes store and is a point person on processes and procedures. 
• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) and have the capacity to know when to step in an escalated situation gracefully.

Our Ideal Candidate

• Retail leadership experience required
• Ability to prioritize during busy time
• Flexible in regards to both scheduling and location
• Jewelry experience a plus
• Looking for someone who understands that customer service is the MOST important thing.
• Someone who is nice, friendly, easy to get along with and has a good measure of common sense.
• We never pressure anyone into buying — we don’t work on commission and we celebrate getting to make our customers truly happy! 

Perks & Benefits

• Health Insurance with 75% of the medical premium covered by Catbird. And 25% of the premium covered for children. We also offer dental and vision insurance.
• Two weeks accrued vacation time & additional paid sick time
• 401(k) with profit sharing
• Generous employee discount
• Career development stipend