Keyholder - Hudson Yards (Full-Time)

THE STORY

When we started in 2012, we were focused on reinventing men's basics — with underwear and socks as our starting point. Today, we are a fully-fledged  modern menswear brand that powers radically-efficient wardrobing. Rooted in smart design and performance fabrics, our products are designed to work together through our pioneering “Daily Wear System”. 

As we continue to expand our offering and our footprint beyond e-commerce to first and third-party retail, we are looking for passionate, proactive, strategic, and creative problem-solvers to join us. If that sounds like you… keep reading.

THE ROLE

We are looking for an experienced Keyholder to join Mack Weldon’s retail team (Hudson location). In this role, you’ll partner with the store management team to ensure consistent and efficient store operations and deliver an exceptional guest experience. This role will lead the floor by example and be proficient in product knowledge, operational procedures, and all retail systems.

WHAT YOU’LL DO

• Drive sales and customer experience on the floor by providing above-and-beyond customer service
• Execute store opening and closing duties
• Partner with store management team to plan, coordinate, and execute sales floor and back of house operations
• Ensure all operational, service, and staff zoning procedures are executed to company standards  
• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge
• Maintain general store systems and execute operational responsibilities
• Foster and support a productive employee culture in your store
• Gather feedback from customers, store team members, and via observation to report to store management team
• Support store management team in projects and initiatives

WHAT WILL SET YOU UP FOR SUCCESS

• Minimum 1 year retail
• Must be flexible with working varied shifts including weekends, evenings and holidays
• An entrepreneurial spirit with the proven ability to work in a fast-paced growing business
• Ability to adapt and deal with ambiguity
• Strong written and verbal skills
• Ability to carry boxes 25-30lbs for stock transfers
• Can bend, reach, lift and move stock and products

WHAT MAKES US SPECIAL

• It’s all about the people. To us, diversity is a strength. We check our egos at the door and value all backgrounds and experiences. From our employees to our customers to our partners—we build relationships that last.
• We care. Every detail matters. We research, we test, we adjust. We take pride in everything we do by being thoughtful in our decision making and design process. 
• We put our money where our mouth is. We work with ethical and humane partners, we act with integrity and trust, and we take ownership of our actions and mistakes.
• We build for the future. First, we listen; then we think, plan, and act for the long-term. We see problems as opportunities and take calculated risks to build a company that lasts.