Knowledge & Content Intern

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

nCino maintains a robust knowledge base with thousands of articles; the knowledge base is part of an active, highly collaborative user community. The Knowledge and Content intern will work closely with the Knowledge platform manager, content specialists, and team members from other departments to contribute and maintain documentation for nCino and its knowledge base.

With recognition from Forbes as One of America's Most Promising Companies and a significant nod from the investment community, the time to join nCino is now. As an intern, you will be part of a high performing and innovative company that is passionate about problem solving, technology, and product development.

Responsibilities

• Research and gather information to support writing projects for a variety of teams
• Research, develop, and present on knowledge base analytics to enhance content management accuracy
• Assist with formatting updates and peer review for Knowledge articles and other forms of documentation
• Assist with Knowledge queue maintenance
• Assist with Customer Success project implementation survey knowledge transfer
• Work with Content Specialists to facilitate responses to comments left on Knowledge articles
• Assist the Content Specialist with maintaining article links to ensure users experience uninterrupted article access
• Collaborate with team members to revise and generate new documentation as needed
• Monitor high volume Slack channels and assist with knowledge article (KA) creation as a by-product of those interactions
• Assist the Japan Marketing team with migrating translated content into Knowledge

Requirements

• Ability to motivate yourself and others, prioritize your own work, and adapt and thrive in a dynamic team environment
• Ability to collaborate with others in a professional and respectful manner
• Excellent verbal and written communication skills for technical and non-technical audiences
• Strong organizational and time management skills
• Positive, can-do attitude
• Ability to adapt to a fast-paced working environment
• Ability to work on group projects as well as think and work independently and proactively
• Strong research, analytical, and creative problem-solving skills
• Effective time management skills

Desired

• Experience with Microsoft Word, PowerPoint, Excel, and other editing programs
• Experience writing, copyediting, and proofreading technical content or other content for a variety of audiences
• Interest in financial services software and the fintech industry
• Interest in professional writing; copyediting; technical writing; writing for businesses; content analytics; content management and organization
• Currently enrolled in a college or university with a concentration in English, Professional Writing, Communications, Technology, or another relevant field (recent graduates are welcome to apply)

What You Will Learn

• How to manage multiple projects and deadlines
• How the Knowledge team helps departments function collaboratively to achieve goals
• Content copyediting
• Working with authors from a diverse range of roles and expertise
• Knowledge-Centered Service (KCS) methodology exposure
• Business and technical writing
• Software systems including Salesforce, nCino, Box, and Atlassian
• Content usability analytics
• Customer service and time management
• Content translation processes for a global company
• Queue management

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.