Knowledge Management Product Owner

Knowledge Management Product Owner

Citi Learning works to drive business performance by connecting employees with relevant and innovative Learning, Knowledge, and Performance support experiences when and where they need them. The Digital Learning and Talent Team is responsible for Digital Learning and Knowledge Management Systems globally.

The successful candidate will function as Product Manager and Subject Matter Expert for Citi's Knowledge Management Solutions.

General Responsibilities:

• Product ownership for Knowledge Management and Performance Support products ranging from knowledgebase applications to in-app guidance
• Drive the strategy of contextual Knowledge Management/Performance Support across functional desktop/Customer Relationship Management systems.
• Maintain view and relationships across knowledge management and learning spectrum, focusing on opportunities to align processes on shared objectives such as content reuse and the content lifecycle.
• Establish regular communication channels with stakeholders. Educate stakeholders on optimal use of knowledge management technology platforms and features.
• Partner with program management resources and support teams across a variety of related project workstreams.
• Thought leadership with respect to content development as part of a comprehensive Knowledge Management/Performance Support vision
• Partner with colleagues in Technology, Learning and Enterprise to implement process change and technology solutions.
• Drives future-oriented vision of knowledge management methodology, balancing the facilitation and delivery of explicit and tacit knowledge.
• Maintain awareness of industry strategies and best practices related to knowledge management and performance support.

Key Competencies:

• Ability to successfully advocate for quality control standards within an organization
• Excellent communication, advisory and consultative skills
• Experience leading organizational change initiatives
• Collaborative team player who values creativity and diverse perspectives
• Ability to manage multiple projects concurrently and operate at high standards of quality within tight timeframes
• Ability to adapt to rapidly evolving and changing priorities; be resilient and flexible; and be proactive at overcoming anticipated barriers to learning solutions
• Proven track record of delivery and achievement. Ensures high quality outcomes are delivered within committed timelines.
• Familiarity with Knowledge Centered Service (KCS) a plus

Minimum Qualifications:

• Bachelor's Degree
• 5+ years' experience in Knowledge Management, Learning and/or Performance Support solutions
• Project management skills and proven ability to manage large-scale training programs

Job Family Group:
Operations - Core

Job Family:
Data Management & System Operations

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.