Knowledge Manager

Knowledge Manager

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

CACI is looking for a Knowledge Manager to support the EITaaS contract for United States Air Force. The program emphasizes innovation, and CACI seeks individuals who can bring creative ideas to solve complex technical and procedural problems. We are seeking candidates who are adaptable, effective communicators, able to lead and manage within a technically diverse team.

The Knowledge Manager is responsible for providing leadership and expertise in knowledge management and technical writing practices used to effectively share information and produce high quality documentation that contributes to the overall success of Enterprise IT Services for the Department of the Air Force. In this role you will review, update, and organize existing documentation; and capture content or support the creation of new content to create documentation related to IT deployments and operational activities. You will format information for consumption through various media channels to include documented materials, email, websites, and other electronic access points as well ensuring entry into the Knowledge Repository. You will ensure content is reviewed on an ongoing basis, including using available tools, resources, and contacts, to ensure documentation is up to date, understandable, and meets established guidelines. You will also gather information, interview Subject Matter Experts, and conduct research to convey technical content in a concise and effective manner.

What you'll get to do:

• Partner with Enterprise Service Desk managers to coordinate, support, and facilitate the deployment and extension of knowledge management content, programs, compliance, and continuous improvement.
• Develop, integrate, and ensure maintenance of knowledge management architecture.
• Maintain and audit knowledge management, strategies, and processes across multiple task orders and programs to meet PMO standards.
• Create and maintain knowledge management documentation including standard operating procedures, job aids, knowledge base articles.
• Conduct statistical analysis to determine common issue types to identify and prioritize potential documentation gaps.
• Manage and maintain the Knowledge Repository
• Establish relationships with functional departments and client to promote awareness of Knowledge Management initiatives
• Develop and update documentation which includes process workflows, Knowledge Articles (How-To's, Troubleshooting), Standard Operating Procedures, Job Aids, Work Instructions, User Guides, and User Manuals
• Meet with stakeholders to define requirements and retrieve content for customer facing Knowledge Articles

The ideal candidate will bring:

• 10+ years of relevant experience
• 8+ or more years of working experience with Microsoft Office Suite (PowerPoint, Word, Excel, Visio, Teams, OneNote, Outlook)
• Understanding of Knowledge Management methodologies such as Knowledge Centered Service (KCS)
• Experience using AP writing format and AP Stylebook
• Ability to manage multiple tasks concurrently and shift priorities as needed
• Knowledge of technical jargon
• Proficiency in using the following:
• SharePoint
• Adobe Acrobat Pro
• Service Management Tool (i.eServiceNow)
• TechSmith Snagit
• TechSmith Camtasia
• Excellent problem-solving skills with ability to identify issues, root causes, and recommend solutions
• Excellent communication (oral and written) skills and able to interface effectively with all levels
• Possess a keen eye for detail
• Ability to prioritize tasks/projects to meet deadlines and capable of handling multiple requests simultaneously
• Ability to quickly learn and understand complex topics
• Ability to attain DoD Security Clearance

What We Can Offer You:

• We've been named a Best Place to Work by the Washington Post
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
• For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.