Knowledge Training, Product Marketing

Who we are

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

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Job Description Summary:

Job Description:

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Product Marketing team plays a central role in developing, positioning, and bringing our products and services to market. At PayPal, the Product Marketing team works closely with product managers to provide the customer & market insights needed to build product strategies & roadmaps; and guide product development from conception to launch. When products & features are ready for launch, the Product Marketing team provides the product positioning and market insights to develop GTM plans in the Sales, Marketing & Comms teams. 

The Product Marketing Centre of Excellence is responsible for ongoing innovation, development and central repository of key Product Marketing frameworks, processes, templates, tools and methodologies. As well as for ensuring Product Marketing team members and key stakeholders receive best-in-class Product Marketing training and certification. The team also engages in relations with the external Product Marketing community in tech for best practice sharing. 

Responsibilities: 

The  Product Marketing Knowledge Training role will be responsible to ensure our people – existing Product Marketing team members, new joiners and key stakeholders – learn top notch Product Marketing methodologies, and that they get applied to the work. 

Within the context of the broader product development lifecycle, this includes customer-centric tools & techniques such as an understanding of foundational research sources, how to find magic moments, identify segments and priority use cases, root cause analysis, empathy map, customer jobs and journeys, how to articulate a good problem statement, problem distillation and sizing, competitive analysis, primary customer consideration needs, kano model, formulating the value prop, benefits messaging hierarchy. All to be leveraged by the broader team – for various global solutions in payments, shopping and financial space, across consumer and merchant segments.

• Establish an ongoing Product Marketing skills training program via qualified external trainers
• Over time build up expertise to run some trainings independently
• Manage ongoing Product Marketing skills level tracking, certification and badging for the team
• New joiners onboarding program and mentorship
• Share knowledge and trends, embedded in the external Product Marketing community, capture in internal hub
• Occassional sparring partner in ongoing product initiatives, advice on methodologies and gaps

 Qualifications 

• 4+ years working experience in a product marketing role, both inbound and outbound, or in a design thinking / knowledge management / training capacity. Ideally from a tech start-up or tech company 
• Strong customer-centric mindset
• Ability to set up and evangelize programs for larger teams around knowledge, methodologies, training
• Ideally, already knowledgeable in product marketing best practices, trainer & consultancy landscape
• Ability and interest to build up expertise and run select trainings independently over time
• Interest to connect to external product marketing forums and community, or ideally already embedded
• Excellent written presentation and oral communication skills 

·       A BA/BS degree or equivalent practical experience 

• Ideally, experience in multi-market and multi-sided (ie B2C + B2B + C2C) environments

·       Comfortable in a fast-paced, dynamic global environment 

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Subsidiary:

Travel Percent:

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.