Kronos Support Manager (Remote)

Job Details

What you will do

Are you an authority in Kronos & looking to grow your career?

In this role, You are the face of Kronos Support. You will resolve and coordinate daily support activities for the time and attendance systems.

How will you do it

• Be the first line of contact for our customer base.
• Develop and implement clear communication to customers for system changes and outages.
• Partner with HRIS and customers to develop solutions for time and attendance requests.
• Resolve sophisticated system issues with minimal oversight.
• Detect upcoming bottlenecks and production issues proactively and consult teams hands-on towards improved technical solutions.
• Architect solutions that meet the customers expectation and are optimized for efficient support.
• Lead dynamics of the daily operation by driving improvements within the support center, aligning resources, and training to ensure customer happiness.
• Lead a team of highly engaged individuals tasked with providing front line Product Support to our customers.
• Mentor, coach, and develop employees at various levels of the company.
• Resolve raised support issues.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and handles poor performance
• Train teams in relevant roles and responsibilities for their functions as part of a DevOps organization.
• Works toward the objective of defect free software
• Recommends and implements solutions based on analysis of issues and implications for the business
• Identifies emerging issues and trends to advise decision-making.
• Conducts independent analysis and assessment to resolve strategic issues.
• Builds effective links with internal/external partners and ensures alignment
• Supports production issues, includes independently completing root-cause analysis and diagnosis.
• Finds opportunities to strengthen the development capability, such as: sharing expertise to promote technical development, mentoring employees
• Act a liaison among business owners in delivering the Application Support.
• See opportunities to improve and transform internal business processes and day to day activities.
• Developing your knowledge, skills and leadership abilities for future career advancement.
• Broader work or accountabilities may be assigned as needed.
• Work with International teams in different time zones as needed.

What we look for

Required

• 8+ years specifically working as functional/technical analyst experienced with Kronos Work Force Central. Any experience with Workforce Dimensions is helpful.
• 5+ years' experience as a Technical Lead or HR Business Systems Analyst, working with or supporting a time and attendance system.
• Strong Kronos Workforce Central product knowledge and configuration expertise.
• Knowledge in configuring Kronos WFC modules - Timekeeping, Scheduling, Accruals, Attendance, Activities also, hands on experience on Setup Configurations - Pay code, Pay rules, Adjustment rules, Work rules, Zones, Access profiles etc. But not limited to.
• Ability to work in complex technology environments requiring a multi-product solution, as well as product integration of legacy systems.
• Excellent analytical and problem-solving skills.
• Must be a proven team player.
• Experience developing WIM interfaces, SQL stored procedures and SQL queries.
• Excellent digital literacy skills including Microsoft Outlook, Microsoft Excel, and Microsoft Word.
• Scripting experience with tools like VBScript or PowerShell.
• Experience using a service ticketing system, such as ServiceNow.
• Experience identifying process improvement opportunities.
• 100% Hands on and Team Collaboration.
• 80% Management duties.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.