KYC Analyst II

Overview

This KYC Analyst II position on the Client Service Due Diligence Team operates within a front-line team that works with the second line compliance team to satisfy KYC requirements for established clients. Analyst reviews client records for regulatory adherence, coordinates collection of missing information directly with the client, keeps relationship team and internal operations teams in both first line and second line apprised of request status, and owns resolution of cases within tight timeframes. Addresses escalated or time-sensitive issues, disputes, and requests to facilitate processes and associate workflow. Provides expertise and guidance to align daily activities with service standards and business goals. Identifies, recommends, and assists in implementing process improvements. Aids management with special projects such as reporting or monitoring performance. Serves as a leader for less experienced specialists on the team through knowledge in the area of work.

This is a hybrid position that will require working from the office 1-2 times a week. Candidates must live a commutable distance from the Phoenix, AZ office. This work schedule will be 8am-5pm PT (hours may vary dependent on business needs).

The base pay for this position is relative to your experience but the range is generally $25.20 to $43.69 per hour. First Citizens offers a competitive, comprehensive benefits program which you can review here: https://jobs.firstcitizens.com/benefits.

Responsibilities

• Regulatory Expertise - Reviews client record for regulatory adherence to KYC Program and coordinates resolution of missing information for second line compliance teams. Coordinates account restriction/closure in line with regulatory rules and timeframes.
• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies, communicates, and makes recommendations to address process inefficiencies.
• Business Expertise - Provides knowledge in area of work. Researches and maintains strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.
• Service - Handles complex, escalated, or time-sensitive issues and requests. Determines client needs and provides resolution while maintaining a high standard of service.
• Documentation - Handles standard documentation and files associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.

Qualifications

Bachelor's Degree and 2 years of experience in Financial Services and Operations Support OR High School Diploma or GED and 6 years of experience in Financial Services and Operations Support

Additional Preferred Qualifications

• Minimum of one year KYC experience
• Strong analytical skills
• Strong communication skills
• Commercial Banking Experience preferred