KYC Manager | BetCare

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized KYS & Payments Manager with at least an Upper-Intermediate level of English proficiency and a minimum of 1 year of proven experience in a similar role. In this role, you will be working with customer verification and payout requests, processing documents, and communicating with payment providers.

The ideal candidate has a proven track record in a similar role, excellent communication and leadership skills, and a strong customer-focused mentality. Experience in customer support would be a huge benefit.

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, and unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Request and verify customer documents in accordance with industry regulations and security standards.
• Process payouts in compliance with existing terms and conditions, utilizing various payment methods.
• Monitor transaction success to ensure timely receipt of funds.
• Collaborate closely with the support team, payment processors, and service providers to deliver optimal customer satisfaction.

A FEW MUSTS ❗

• Proven experience of at least 1 year in a comparable position 
• Be fluent in written and spoken English (this is the official office language).
• Be interested in iGaming and increasing your tech knowledge.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet-friendly 🐶).
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!