KYC Onboarding Specialist

We’re on a mission to build the world’s greatest social bank. We believe that banking needs to change for the better. When money is used correctly, it can transform our daily lives and positively impact the planet.

We’re a varied team of experienced tech, customer experience, marketing, legal and banking professionals and we’re looking for highly motivated and inquisitive people who want to understand customer behavior and how to deliver the best customer experience.

We believe our people and culture are what makes Kroo different, so we’re keen to promote people development within the company so you’ll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you’ll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation.

The Kroo is growing and we’d love to hear from you if you’re interested in joining us in our journey.

Here's what you will be doing:

• Performing risk assessments on new personal account applications
• Obtaining information and supporting documentation to complete KYC due diligence
• Cross-reference and confirm customer documentation, using both internal and external sources
• Understanding and overseeing the identification of high-risk applications (including PEP’s and sanction matches)
• Identifying trends and unusual activity, and reporting where appropriate
• Performing due diligence on customer documentation using internal and external sources (such as CIFAS)

We’re looking for someone who:

• Has knowledge and experience of the regulatory requirements of KYC
• Has experience in reviewing identification documents
• Has a deep understanding of CIFAS
• Has the ability to analyse, evaluate and mitigate the financial crime risks associated with onboarding
• Can demonstrate experience of undertaking due diligence and client onboarding, as well as a strong understanding of banking regulations and compliance guidelines

What we offer:

• 33 days holiday (including public holidays). In addition, you’ll also get your birthday on us
• Options in our company scheme
• Personal Health days
• Access to our workplace pension with a 3% employer contribution
• After 1 year, access to £500 from the Kroo Learning Fund for career-related L&D
• All the equipment you need to work effectively, usually a Macbook Pro as standard
• Access to a modern, bustling office in Central Manchester
• High degree of autonomy with support from an experienced and supportive team
• Room to grow and excel within a fast paced, high grow growing start-up
• An ethically conscious company that is truly trying to change the what's most broken about the industry

Office/remote working

Currently, the majority of Kroo is working fully remotely. Working remotely has changed many of our lives for the better and we are behind in continuing the benefits of flexibility once restrictions are lifted. At the same time, we have a beautiful office in Manchester, which, when used for the right things, can be a useful and powerful tool. Currently, we see a blended model of working 1 day a fortnight in the office, so candidates that are able to travel in occasionally are the best fit for our current working practices. Please note: Our ambition is to be a truly 24/7 customer-focused bank. In order to achieve this, you'll be working shifts across 5 days (Monday - Sunday) and 37.5 hours per week. The shifts will be provided well in advance, but typically range between 6am - 10pm.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.