KYC Operations Application Support Lead, VP - Institutional Clients Group KYC Operations - VP / Fort Lauderdale, FL OR Tampa, FL

Description: The KYC Operations Application Support Lead is a Senior level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program in close partnership with Technology Teams at Citi.

Role Overview:

The successful candidate is a highly motivated and enthusiastic Production Support professional who acts as a technical expert in this team to drive and organize the overall application support team towards successful execution of the strategy. The group works in partnership with front-line business and operations teams, as well as other technology counterparts running the application production platform, providing quick resolutions to their issues, drive stability, efficiency, and effectiveness improvements to help us and the business succeed.

Key objectives include collaboration with senior business and technology partners developing application knowledge, driving, and tracking projects around stability and service improvement, operational fundamental improvements, incident resolution and follow-up activities and providing strategic technical solutions. This is a global role, working closely with counterparts in other regions, along with application developers and business analysts in the team.

Responsibilities:

• Develop creative technical solutions to meet business needs and manage complex, high volume applications in partnership with business partners and stakeholders
• Manage multiple work stream and applications across geographies for Credit Initiation and Onboarding
• Contribute to formulation of strategies/processes for Product Road map, Development and Governance and contribute to defining standards and new automation initiatives
• Develop communication to guide, influence and convince others, including colleagues in other areas and external customers
• Provide advice and counsel related to the technology or operations of the business and filter, prioritize and validate potentially complex material from multiple sources
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Communicate effectively with operations and technology partners on a regional or global basis.
• Working closely as a trusted partner for senior business heads
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in business analysis or systems analysis
• Demonstrated expertise in presenting and using planning tools
• Proven diplomatic and analytical skills
• Experience with SDLC
• Experience (5+ years) with application support is desirable
• UAT/Ticketing System SNOW/Metrics experience/Release, Management/COB regulatory
• Previous financial institution experience preferable
• Good team player and ability to effectively share information is essential
• Good general problem-solving skills and ability to prioritize workload a must.
• Programming skills would be an added advantage
• Excellent written and verbal communication skills
• Relevant experience in KYC /Screening/Regulatory AML project implementation as Business
• Analyst or Testing
• Worked on applications like MS Office, Service now, SharePoint
• Proven ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Job Family Group:
Technology

Job Family:
Business Analysis / Client Services

Time Type:
Full time

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