L1 Technical Support Analyst

Project Description

Are you a person of above-average drive, eager to learn, develop and improve based on continuous and objective self-analysis and peer feedback? Do you thrive in a fast-paced and dynamic environment where you must deliver workable solutions on time without compromising long-term strategic goals? If so, this may be the challenge you are seeking. It starts with you if you would like to work for a global organization where individual contribution counts and where your ambitions and abilities can make a difference, please apply now.

You'll be working in the eHelp team in Nashville, US. We provide provides customer with professional front-to-back support service to our Foreign Exchange, Equities, Fixed Income and IBD clients across our entire award-winning eCommerce platforms. As an IT Support Analyst, you'll play an important role in providing an excellence customer service to both internal and external users using our platforms.

Responsibilities

• Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat and email• Taking ownership of each client issue through root cause and solution• Interacting daily with internal 2nd and 3rd level support staff, with Traders / Sales / Client Relationship teams and with external client technical staff• Coordinating / escalating to other support teams and business groups

Skills

Must have

• Ideally 2-3 years of customer support experience and experience within IT environment• Business or technical apprentice applicants welcome• Extraordinary Client focus• Excellent communication skills, as you must be able to express yourself effectively in both business terms and technology terms• Ability to work under pressure• Fluency in English is a must for external client support engagement• General interest and understanding of Internet technology, as well as understanding of most common Operating Systems

Nice to have

N/A

Languages

English: C1 Advanced

Seniority

Regular

Relocation package

If needed, we can help you with relocation process. Click here for more information.

Vacancy Specialization

Technical Support (SL1)

Ref Number

VR-97508