L2 Deskside Support Engineer

• Ability to workwithin multiple sites. This includes the ability to travel to different sitesas necessary or required by the customer.• Physically fit towalk through large areas.• Ability to workafter hours and weekends if necessary or required by the customer.• Knowledge usingServiceNow as the ticketing tool.• Provide technicalassistance and support, and resolve problems related to the use of computerhardware and software for end users.• Analyze, resolve,respond to, and document end user inquiries.• Installdesktop/Laptop, printers/scanners, and other peripheral softwares usingapproved tools.• Troubleshootoperating system issue. connection issues with LAN/WAN.• Update ticketswith accurate and timely records of work performed, and resolution detail