L2 support engineer

• Experience as a L2 support engineer

• ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt

• Hands-on experience in SQL (Pl/SQL), Unix and Shell Scripting are mandatory.

• Hands-on Read and Debug Code (Java or any OOP Language) / Optional

• Skilled in Debugging and Troubleshooting. Ability to perform RCA

• Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders

• No CoderPad

Key Requirements

• Proven experience as an L2 support engineer.
• Proficiency in ITIL processes, including Service Management, Knowledge Management, and Incident Management.
• Hands-on expertise in SQL (Pl/SQL), Unix, and Shell Scripting is mandatory.
• Ability to read and debug code, preferably in Java or any Object-Oriented Programming (OOP) language (optional).
• Skilled in debugging and troubleshooting, with the ability to perform Root Cause Analysis (RCA).
• Strong communication skills, with the ability to articulate technical and functional aspects of development/production problems to collaborate effectively with App Dev teams and senior stakeholders.
• Familiarity with code navigation and validation, covering aspects such as strings, collections, and exceptions.
• Ability to identify error codes, understand the reasons behind code issues, and take proactive measures to address them.