L3 Application Support

Your mission, should you choose to accept it:
Adia, the leading on-demand staffing platform, is seeking an L3 Support Engineer who will be responsible for taking ownership of service requests through to resolution. You will troubleshoot complex technical issues and rise to the challenge of solving new and unknown problems as they occur.
As a part of the Product team, you will be dedicated to maintaining a smooth operation for Adia users. If you're a self-starter with a passion for supporting people with technology, this could be the role for you!
What you'll do:

• Work with customers to troubleshoot and resolve complex software issues
• Reproduce issues, replicating customer environments as needed
• Document issues and contribute to our internal team documentation
• Collaborate with Engineering as needed to provide solutions
• Provide Root Cause Analysis when requested
• Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the cloud or on-premises
• Provide technical expertise during testing, deployment, and upgrading of Adia software
• Manage critical customer issues, facilitating communication between customers, Operations, Engineering, Product, and Sales
• Serve as the customer advocate for timely resolution of issues and handling escalations
• Participate in new product development, customer training, and other support-related activities
• Pull data reports from our database

What you bring to the table:

• At least three years of technical support or customer success in the enterprise software industry
• Strong technical background with excellent problem-solving and multitasking skills
• Strong SQL knowledge
• Proficiency in communication and presentation, both written and verbal (in English)
• High availability and commitment to customers at any time

Extra great if you have:

• Technical degree
• Programming skills, developer experience
• Familiar Google Apps Script, Tableau and Retool

Our Culture:
Adia is the leading on-demand staffing platform. We give businesses a better way to find the people they need. Unlike other gig platforms, we hire our workers to Adia as W-2 employees. That means they get to keep their flexible schedule, and still get taxes withheld, benefits, and weekly pay. Launched in Switzerland back in October 2016, Adia launched in the US in early 2018. Today we help businesses and workers using our platform throughout the US.
Adia is a fast-growing, hardworking, curious (like, Alice in Wonderland curious) organization that strives for improvement every day. We are open, honest, and motivated, using our big brains to build a great product and not overgrown egos. We're an early player in the HR tech space, which brings excitement and purpose to our work. If you're looking for a place that will help you uncover your best working self and give you hands-on experience in way more than your job title alludes to, we may be the right team for you.
We have an incredible future ahead of us, and we'd love for you to be a part of our journey toward it.
Still here? Apply now.
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Adia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.