L3 Support Engineer

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer who will work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

Basic qualifications

• Strong problem-solving skills
• 1-2 years of professional experience in Software Development.
• At least 1 year of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.
• At least 1 year developing or supporting modern web applications, including cloud/web-based content.
• Desire to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.
• Experience communicating at different technical levels, from the application architects to the end user.
• Technologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber.
• English: Fluent
  

Preferred Qualifications

• Experience with Agile software development
• Familiarity with retail concepts and/or retail applications
• Experience developing and supporting distributed applications.
• It would be a plus if the candidate has experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, Azure/AKS, or CosmosDB.
• Operating Systems: Linux & Windows.

 
About the Company:

            Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

            The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 
EEO:
Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities