L3 Support Team Lead (.Net)

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Sr. Technical Lead will be part of a global technical support and delivery organization. This organization supports Iron Mountain client facing content management solutions. We are seeking a highly skilled and experienced Senior Technical Lead to join our dynamic IT team. This role involves providing Level 3 (L3) technical leadership and support, leading feature development initiatives, managing code reviews, and supporting sales teams. The ideal candidate will have a strong background in system management, particularly with ElasticSearch, .NET, and ADFS. The role also requires expertise in team management, project management, and the ability to handle complex technical challenges related to system upgrades, audits, and compliance.

What will you do:

• Technical Support & Feature Development:

  • Provide L3 support for system issues, ensuring timely resolution of complex technical problems.

  • Lead the development of new features, from ideation to deployment.

  • Conduct thorough code reviews to ensure adherence to best practices and high-quality code standards.

• Sales & Customer Support:

  • Collaborate with sales teams to provide technical support during pre-sales and post-sales activities.

  • Configure trust relationships with new customers, ensuring secure and seamless integrations.

• Team & Project Management:

  • Manage a team of engineers, guiding their professional development and ensuring project milestones are met.

  • Oversee Git branch management, ensuring smooth code integrations and deployments.

  • Manage sprints and backlog, prioritizing tasks and ensuring efficient project execution.

• Elasticsearch Management:

  • Maintain and upgrade ElasticSearch clusters, ensuring optimal performance and reliability.

  • Upgrade .NET ElasticSearch clients, ensuring compatibility and leveraging new features.

• ADFS & Certificates Management:

  • Manage ADFS certificates rollover

  • Manage trust relationships with new and existing customers, ensuring secure authentication protocols.

• Compliance & Audits:

  • Lead the yearly audit process, including preliminary self-audits and the preparation of audit documentation.

• Release & Deployment:

  • Manage the release process, including deployment and validation of new features and updates.

  • Ensure smooth and timely deployments, minimizing downtime and disruptions to services.

Qualifications

• Technical Skills:

  • Expertise in ElasticSearch management, including upgrades and cluster maintenance.

  • Proficiency in .NET web development, (.NET Framework 4.8, WCF, MVC).

  • Strong experience with ADFS, including certificate management and trust relationship configurations.

  • Advanced knowledge of Git, branch management, and continuous integration/delivery pipelines (Jenkins).

• Management Skills:

  • Proven experience in team management, with the ability to lead and mentor technical teams.

  • Strong project management skills, particularly in agile environments (sprint/backlog management).

  • Excellent communication skills, with the ability to collaborate effectively with cross-functional teams, including sales and customers.

• Compliance & Audit Experience:

  • Experience managing yearly audits, including self-audits and preparation of audit documentation.

  • Knowledge of regulatory requirements related to secure document archiving.

• Other Qualifications:

  • Excellent written and verbal communications skills with external customers in English and French

  • Minimum Bachelor’s degree or equivalent experience

  • Strong communication, collaboration and problem solving skills

  • Self motivated with minimal supervision

  • Minimum 5 years experience in leading & supporting IT teams

Discover What We Offer

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come

Category: Information Technology