Lab IT Engineer (Contract)

How you’ll make an impact:

You will make an impact in this role by performing system administration for GxP/GMP laboratory software and systems, working with IT Lab Support team to configure, test, maintain, and troubleshoot lab system hardware and software, and escalating issues and requests to IT management when appropriate.

About the team:

The IT R&D services team supports the Research and Development functions in meeting their business objectives and goals through technology and solutions. We are currently embarking on a joint cross functional digital transformation journey to enable FAIR data principles, data driven decision making, extracting value from the storage of our data, and embodying a patients first mindset.

How you’ll spend your time:

• Perform system administration of both local and enterprise laboratory software and systems, user account management, licensing management, Tier 1 incident response and troubleshooting.
• Actively respond to incidents and requests for all laboratory software and systems.
• Use the IT helpdesk system to track incidents/requests and escalate issues when necessary.
• Follow established procedures and maintain relevant documentation in support of GxP functions.
• Provide feedback to IT Management regarding status of ongoing activities or issues.

Who you are and what you’ve accomplished:

• 3-5 years' experience supporting laboratory systems in a laboratory environment
• Work experience with QC/AD laboratories in a GxP/GMP setting required.
• Experience supporting laboratory systems such as flow cytometers, qPCRs highly desirable.
• Experience with administration of LIMS, ELN, and Waters SDMS systems a plus.
• Experience with ITIL, ServiceNow experience a plus.
• Excellent communication, customer relations and problem-solving skills a must.
• Ability to follow SOPs and Work Instructions required.
• Ability to work autonomously to solve problems and be willing and able to take on new responsibilities as needed.
• Ability to work effectively in a collaborative team environment a must
• Independently motivated, detail oriented and good problem-solving ability.