Lab Manager III

Title: Lab Manager III
Description: 
Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.  
 
Solutions³ LLC is seeking a Lab Manager III to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services.
Eligibility: 

• Must be a US Citizen 
• Must have an active Secret clearance, TS/SCI is preferred
• Must be able to obtain DHS Suitability prior to starting employment  
• 5+ years of directly relevant experience in system administration

Responsibilities Include: 

• Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements
• Support the implementation of new technologies and equipment in the lab environment
• Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations
• Advises and provides insight on development of lab standard operating procedures (SOPs) and policies
• Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users
• Provide support for MacOS and iOS to users
• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
• Monitor and respond to users on IT helpdesk channels and phone lines
• Assist in the management of user accounts and resetting credentials
• Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security
• Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks
• Monitor channels for storage-related network and system issues and remediate them as they occur

Required Skills: 

• Experience with multiple operating systems, to include Linux/Unix & MacOS
• Experience and knowledge of networking and network administration
• Experience with Virtual Private Networks (VPN)
• Experience with virtual desktops (Citrix, VMWare)
• Must be able to work collaboratively across physical locations

Desired Skills:  

• Experience working with SIEMs to include ELK and Splunk
• Virtualization automation and optimization
• Experience working with Jamf Pro, DEP, and Enterprise Connect implementation
• Experience with writing technical procedures and standard operating procedures

Desired Certifications: CEH, Sec+, Network+, CCNA
Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience