Large Vessel Product Support Specialist (Remote)

Are you ready for what’s next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

As part of the talented team, you will Provide industry leading technical and consumer support for vessel owners, operators, sales and service dealers, and boat builders utilizing Mercury Marine’s state of the art 600 and 500 HP V12 Verado outboard, MerCruiser, and large vessel propulsion systems

At Brunswick, we have passion for our work and a distinct ability to deliver. Essential Functions:

• Provide unparalleled consumer and technical support for Mercury Marine’s 600 and 500 HP V12 Verado Outboard, MerCruiser, and large vessel propulsion systems
• Follow through and take ownership in resolving product issues
• Exercise independent judgement fairly and consistently with minimal oversight
• Maintain detailed, accurate, and current records
• Respond promptly to inbound customer contacts from multiple channels
• Approve or deny claims as appropriate
• Evaluate product failures to ensure consistency in warranty and customer relations adjustments
• Support field personnel
• Travel to resolve field issues as needed
• Collaborate with the Service Product Management team to communicate product related issues to engineering, field service, and leadership teams
• Act as an instructor for in-house training as needed
• Participate in special and ad hoc projects as needed

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way. Required Qualifications:

• Graduate of Technical College preferred
• Two to four years technical experience in the marine industry or related field
• Experience servicing Mercury products

Preferred Qualifications:

• Working knowledge of basic engine mechanical and control systems
• Working knowledge of Mercury Marine’s Joystick Piloting and SmartCraft systems
• Working knowledge of Mercury Marine policies and procedures
• Must consistently exercise discretion and sound judgment in resolving issues of significance to Mercury Marine
• Must be able to manage and resolve complex issues to the satisfaction of multiple parties
• Must develop creative ways to address and resolve internal and external issues
• Excellent communication skills.
• Must maintain respectful and professional interaction with various personality types in complex, potentially escalated, situations
• Must recognize, document and communicate emerging product issues to engineering and service product management teams for review and possible action
• Must take ownership of projects and drive to completion
• Strong computer skills
• Strong organizational skills
• Must thrive in a fast paced, high pressure environment with little direct oversight
• Strong work ethic
• Strong desire to learn and improve

Working Conditions:

· This is a remote opportunity.

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Mercury Marine:

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury’s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories including propellers, and SmartCraft electronics; Power Products Integrated Solutions; MotorGuide trolling motors; Attwood, Garelick and Whale marine parts; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com. 

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact [email protected] for support. 

For more information about EEO laws, - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [email protected] or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [email protected].

#Brunswick Corporation - Mercury Marine