LatAm Sales/ Customer Operations Specialist

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

LatAm Sales/ Customer Operations Specialist

Job Description

Develops, implements and utilizes processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.

Responsibilities:

• Leads project teams responsible for the design and implementation of processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support across multiple segments and business areas.
• Consults with senior business leaders to identify relevant analytics, metrics and outcomes for the assigned areas
• develops overall sales operations framework, including forecasts and budgets, to meet resource and sales client needs
• Manages and expands relationships with internal and external partners and clients for quality audits, quality management and building quality culture.
• Provides domain-specific expertise and overall quality leadership and perspective to cross-organization projects, programs, and activities
• Drives innovation and integration of new technologies and initiatives into sales operations tools and activities
• Provides guidance and mentoring to less-experienced staff members

Education and Experience Required:

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 6-10 years experience

Knowledge and Skills:

• Experience designing and implementing overall process and tools management and improvement frameworks to provide operations support for sales activities
• Excellent analytical, statistics and problem solving skills.
• Thorough understanding of and experience in applying business and sales operations practices and process design to situations
• Evaluating forms of forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities
• Excellent written and verbal communication skills
• mastery in English and local language.
• Ability to effectively communicate sales operations architectures, plans, proposals, and results, and negotiate options at senior management levels.

Job

Sales / Customer Operations

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. 

SUSE Values 

• We are passionate about customers 

• We are respectful and inclusive  

• We are empowered and accountable   

• We are trustworthy and act with integrity  

• We are collaborative  

• We are SUSE!