Launch Account Manager

Job Title: Account Manager - Launch

Reports To: Senior Account Manager

FLSA Status: Salary Exempt

Department: Consumer Markets

Benefit: Eligible

POSITION HIGHLIGHTS

Responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Blue Stream products, including video, high-speed Internet, and voice. Develop strong relationships with property management that is conducive to the sale and retention of Blue Stream products and services. Provide ongoing sales support to assigned properties. Utilizes advanced knowledge of Blue Stream's products and services as well as sales process experience to maximize sales. Works with moderate guidance in own area of expertise. Tasks may involve project management, strategic planning, sales support, product design, service application, logistics, and marketing.

What your responsibilities will be:

• Coordinate with staff members working on the same account to ensure consistent service, including but not limited to Kick-Off Meetings, Townhall Meetings, and property launches.
• Collaborates with sales team to build a relationship with the customer immediately after sale as well as assisting with prospective clients. This includes setting up property referrals, and effectively communicating upselling and prospect opportunities to the sales team.
• Service multiple clients concurrently, often meeting deadlines. Ensuring customers receive products and services in a timely fashion. Holding meetings with property officials to ensure clear and consistent communication. Providing internal teams with necessary information to ensure that services and process are working properly. Effectively communicates customer needs and requests to proper departments to ensure the best customer service.
• Keep records of property transactions. Forecasts and tracks account metrics for each assigned property.
• Operates as the main point of contact for assigned customer base. Assisting after hours and weekends when needed to ensure a positive customer experience.
• Consistently communicating with customer base to maintain and build a long-term relationship with the customer.
• Develops and maintains long-term relationships with accounts. Responsible for retaining customer base and optimizing revenue through customer satisfaction.
• Once an acquisition contract or a migration amendment is signed, it is the responsibility of the Account Manager to Process and Collect:

• A list of Board of Directors names and titles, VIPs, and "friendlies."
• Resident roster
• Information on Seasonality
• Floor Plans

What you bring to the table:

• Focused and able to guide team members to accomplish work objectives.
• Able to Interact with others in ways that give them confidence in one's intentions and those of the organization.
• Make customers and their needs a primary focus of one's actions, developing and sustaining productive customer relationships.
• Identify and understand issues, problems, and opportunities.
• Compare data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
• Able to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Possess, acquire, and maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
• Actively able to appreciate and include the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

General Qualifications:

• Bachelor's degree (B.S.) and/or a minimum of six years of related experience.
• Abila to communicate in the English language. Bilingual in any language is a plus
• Able to organize and prioritize effectively
• Proficient in Microsoft Office, Excel, and Power Point
• Cable or telecommunications background preferred

Key Competencies:

• Accountable - Take ownership and commit to get it right, the first time.
• Inclusive- Able to work in a collaborative style that highlights strengths, pushes you to reach your highest potential, and ensures an enjoyable and rewarding experience for all.
• Innovative - Be resourceful, creative, hungry, humble, and smart to develop world class products, services, and solutions.
• Respectful - Hold every assignment with regard for our customers and each other.
• Integrous - Be open, honest, and transparent with yourself, coworkers, customers, and stakeholders in every action.
• Diverse - Embrace unique thought processes to assist in making well-rounded decisions that ultimately benefits our team and our customers.

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• frequently required to sit, stand, bend at the knees and waist, and walk
• required to use hands to type, handle objects and paperwork
• required to reach and hold on to items at chest level or reach above the shoulder
• required to use close vision and focus

Why Join the Blue Stream Team?

Blue Stream Fiber has been in business for over 40 years, servicing Florida with amazing Internet, TV, and Phone products. We have invested millions of dollars building fiber in the communities we serve to deliver an innovative array of products and services, including fiber-to-the-home infrastructure, symmetrical internet speeds, whole-home managed Wi-Fi, and TiVo Android Set-Top boxes with Google Assistant, among other industry-leading technology. As our company grows throughout the state, our support staff needs to grow and evolve, and that is exactly why we need you. At Blue Stream Fiber we take a customized approach to ensure our customers are at the center of every decision we make, all the while developing each of our team member's strengths and experiences.

People

We take our role as trusted industry experts very seriously. We provide communities and our neighbors with reliable fiber infrastructure to offer world-class internet, TV and phone products and services that enrich lives, while providing a personalized customer experience from a local team that cares. We are a united team that operates following a clear set of core values that guide us in our everyday actions.

At Blue Stream Fiber we celebrate diversity by employing people of diverse backgrounds, experiences, and unique thought processes. Blue Stream Fiber's success is cultivated by a culture that empowers all employees to fulfill their professional goals.