L&D Manager

About this role:

The Learning and Development Manager is an integral part of Gartner's Global Services and Delivery (GS&D) Learning and Development team. In this position, you will support the design and delivery of programs for New Hire, tenured/professional development, and Leadership associates in the Executive Services Global Services and Delivery team. You will collaborate with team members, the GSD Executive Leadership team, HR Business Partners, and other business unit stakeholders across the organization to deliver and consult on learning experiences. This role requires a high degree of independent problem solving, stakeholder management, excellent communication skills and a client-first approach. You should also relish in group virtual facilitation.

This role will report to the Senior Director Global Services and Delivery Learning and Development.

What you'll do:

• Support the effort to define, design and develop the ongoing learning and development strategy for the Executive Services Global Services and Delivery team.
• Develop, implement, and facilitate learning and professional development programs for associates across the GS&D businesses, as well as a complementary but distinct set of programs for leaders (Managers and VP's).
• Develop effective working relationships with key stakeholders to support the continual gathering of information, feedback, and input in order drive learning program development/evolution.
• Plan, develop and facilitate instructor led programs.
• Leverage learning technology as a primary method to deliver training content (repeatable, scalable), and the development of technology-based learning and development solutions.
• Collect and analyze detailed feedback on all training sessions, with an emphasis on the quantifiable impact of the training programs and an eye towards improvement.
• Assist in the on-going development and refinement of the learning curricula that includes but is not limited to:
  • The documentation of best practices of high performing associates
  • New or revised products and services
  • Manager Best Practice Training
• Support the ongoing iteration of existing programs and the design, creation, development, and delivery of additional New Hire programs to support the effective onboarding of new hires.
• Participate and provide project management leadership to highly complex training, event and business transformation projects and initiatives.

What you'll need:

• Bachelor's Degree strongly preferred.
• A passion for helping others.
• Knowledge of Gartner products/services and the Global Services and Delivery organization.
• Minimum 3 years' experience in a client service role or in a training role that focused on delivering training to a client services team.
• Strong communication skills (both verbal and written) to effectively interact with all levels of associates on various subject matters and convey knowledge and ideas in a logical, interesting and engaging manner to others.
• Ability to evaluate needs and present effective solutions to business unit partners.
• Strong strategic thinking, prioritization, and problem-solving skills.
• Ability to motivate, influence and coach individuals who do not have a direct reporting relationship to drive change.
• Solution oriented mindset, with the ability to understand how to manage priorities of multiple stakeholders and always look for a win-win.
• Excellent organization skills, time management and task flexibility with the ability to change priorities as needed.
• Knowledge of proven training approaches, as well as the technology to support training programs a plus.
• Learning Management System, learning technology, and survey software a plus.

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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Job Requisition ID:76580

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