L&D Program Manager

About Rokt

Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, Groupon, Staples, Lands' End, Fanatics, UrbanStems, GoDaddy, Vistaprint and HelloFresh are among the more than 2,500 leading global businesses and advertisers that are using Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2021 Series E raise of USD$325M, Rokt is expanding rapidly and globally – operating in 19 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney. With annual revenues of more than US$200M and vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our five core values: Smart with Humility, Own the Outcomes, Force for Good, Conquer New Frontiers, and Enjoy the Ride. These values help us attract, engage, and develop the right talent around the globe and ensure we have the right conditions to do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

Requirements

About the role

Rokt is looking for a Program Manager to partner with our Rokt’stars in helping scale our Learning & Development efforts. We're looking for a L&D champion who brings vision paired with strong execution, who has excellent attention to detail and passion for tracking the details of program architecture, design and ongoing program management.

Responsibilities

• Design the architecture of School of Rokt (our proprietary curriculum) including defining learning paths, identifying ‘must know’ content, and the timing of delivery to maximize knowledge impact and retention
• Identify the appropriate learning management system for Rokt based on the business needs
• Ensure all our learning programs are up-to-date on a regular basis
• Formalize a structured approach to content creation and curation for each persona
• Write communications, plans, and draft other internal content related to employee learning
• Coordinate and manage a cohesive experience for learners from the moment they sign up for a program through post-training follow up
• Maximize engagement for learners from proposal to post-workshop communication, including scheduling and attendance tracking
• Understand the client, key stakeholders, their goals to help guide the progression of the learning throughout the team and organization
• Measure results, collect feedback and distill insights from our program systematically to improve the execution and overall experience
• Define, measure, and communicate learning success metrics per team

Requirements

• Bachelors degree preferred
• 5+ years demonstrated ability coordinating Learning & Development programs and project/program management (planning and implementing programs/processes across a diverse organization)
• Experience helping businesses identify, assess, prioritize and developing relevant solutions for business learning needs and objectives.
• Strong project management and time management skills required. Desire to both conceptualize and run detailed execution of sophisticated programs and initiatives. Proficient in all phases of project management including planning, scheduling, budgeting, risk management.
• Ability to collaborate and influence at all levels of the organization, and across regional and global teams. Strong communication skills and executive presence.
• Proactively builds relationships and can navigate complexities of a matrix and global organization.
• Knowledge of the development/learning/talent space, understanding of how people develop, and experience using/evaluating various learning modalities preferred.

Qualifications

• Technically Savvy - Versed in G-Suite, LMS platforms, Asana, Zoom & other SaaS platforms
• Strategic Thinker/Tactically Skilled
• Results Driven
• Agile
• Self-Managed

Benefits

• Force for Good. We actively invest in the growth of our people and the strengthening of our communities. Our NYC office is 100% vaccinated to keep our employees and community safe and healthy. We require all Rokt’stars as well as anyone else who will be onsite at the Rokt NYC office – clients, contractors, vendors, and suppliers – to show proof of vaccination and their booster shot.
• Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high-performing, high-velocity culture - we only want the brightest and the best.
• Join a community. We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events.
• Accelerate your career. Develop through our global training events, ‘Level Up’ investment, online training courses, and our fantastic people leaders. Take your career to Rokt’speed - Grow your career in our rapidly growing company.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 3 years or more.
• Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus join the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your whole family. And our NYC office is dog-friendly!
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone enjoys the upside.
• See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - New York, Sydney, London, Singapore, Tokyo.
• Get the best of both worlds with a hybrid workplace. With 3 days in-office and 2 days remote, Rokt allows you to enjoy the best of both worlds. One week per quarter, you have the flexibility to work from anywhere.
• We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love you to apply for one of our open roles - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

#LI-Hybrid